Poor service!

Norwegian Escape Cruise Review to Caribbean - Eastern

avivac

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

2 out of 5

Verified Review

8 Night Eastern Caribbean (Miami Roundtrip)

Sail date: August 20, 2016

Ship: Norwegian Escape

Traveled as: Couple

Reviewed: 8 years ago

Review summary

I am very upset at the service!!!!

I purchased an insurance policy, that included medical insurance.

Norwegian did not have a record for my insurance!

The medical team refused to see me, unless i paid in advance.

That was not the information i was told by Ms, Linda Jacobs!

I am asking for a full refund!

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Miami, Florida

3 out of 5

Philipsburg, St. Maarten

3 out of 5

Charlotte Amalie, St. Thomas

3 out of 5

Tortola, British Virgin Islands

3 out of 5

Nassau, Bahamas

3 out of 5

7 Comments

attorney 8 years ago

I had a medical issue on a NCL cruise. I paid up front and was reimbursed 100 % by my health insurance upon my return. The medical office provided all the documentation I needed to submit to my insurance company. I actually checked with my insurance company before I left for the cruise just in case so I would know how it worked as part of my cruise preparation.

Thumbs Up 0

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florida05 8 years ago

There's a lot of fine print to read through and I recommend that you read through it all prior to purchasing the policy.

Thumbs Up 0

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capeman 8 years ago

Even when you travel out of state you have to pay up front, then submit a claim.

Thumbs Up 0

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scottmarr15 8 years ago

You didnt think to bring copies of the insurance policy yourself just in case? They only have 4000+ passengers and crew a week to take care of as well.

Thumbs Up 3

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deboftheseas 8 years ago

You have to make a claim thru your insurance company, hopefully you have some receipt from the ship Insurance companies don't notify cruise lines of your insurance. you must initiate a claim asap with insurer

Thumbs Up 2

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kknorr0320 8 years ago

Who did you purchase the insurance through? My understanding is that you still pay up front and then file for reimbursement.

Thumbs Up 2

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banaford 8 years ago

Whoever this Ms Lindale is, she will never see this post. I think most insurance reimburses, doesn't pay for time of service.

Thumbs Up 1

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