7 Night Eastern Caribbean (Miami Roundtrip) Sail Date: November 21, 2015 Cabin Type: Balcony Cabin Number:10732 Traveled As: Large Group Reviewed: 1 year ago
The Escape is a lovely ship. Beautifully decorated but overall the staff was unfriendly and cold. Clarence the bar attendant at Margaritavile was great, Erroll the assistant cruise director was awesome and Jose the bar manager was great as well but unfortunately we didn't find the staff to be helpful or friendly. There was a long wait for the complimentary restaurants and we were unable to get a reservation at the specialty restaurants even though we had a dining package. The specialty restaurants were all booked for the entire cruise on day 1 at 1pm. The water slide and rope course was awesome. Overall I was a bit disappointed especially since this was a new ship.
Food and Dining
1 out of 5
We were extremely disappointed that members of our party was unable to get a reservation at a specialty restaurant even though they had the dining package. The restaurants were all filled by day 1 at 1pm. Also, there was a long wait at the complimentary restaurants.
3 out of 5
3 out of 5
Service and Staff
1 out of 5
Unfortunately, we did not find the staff to be very friendly. There were a handful of individuals who were very nice but overall the staff did not go out of their way to be helpful. Usually staff members say good morning, good evening, how are you doing today but it just felt extremely cold and unwelcoming. Our room attendant was great, Clarence the bar attendant was great, Erroll the Assistant director was great and I believe the bar manager's name is Jose and he was great.
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