I Love NCL BUT not this Ship. HORRIBLE SERVICE and KID Problems

Norwegian Escape Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 36

Overall rating:

1 out of 5
Verified Review
Norwegian Escape

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: November 21, 2015

Ship: Norwegian Escape

Cabin type: Suite

Cabin number: 16100

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

Having paid a ton of money to have my family in the Haven & NOT enjoy the Haven is WRONG!When we all went to Le Bistro at 9:30 it took 2 hours for 3 courses.The service everywhere in the Haven restaurant was extremely slow. example:1 ½ hours for breakfast,2 hours for lunch,trying to get a drink delivered to your table too long. Having the bar downstairs & not a small one upstairs in the waiting area is crazy. Way too long everywhere except the skyline bar.The Haven courtyard area there were a number of children unsupervised throwing balls all in the pool area, between the top deck and pool area, jumping on the furniture in between the pool area and screaming, running through the Haven in front of concierge, almost knocking down Dina who was trying to serve drinks, yelling all the time as well as rearranging the furniture on the upper deck 19. I have taken videos of each day this went on and pictures. CS doesn't care either. I took video as well.

 

Ship experiences

Food and Dining

1 out of 5
Too way to long for food and drinks everywhere

Entertainment

5 out of 5
All the shows were excellent

Children's Programs

1 out of 5
Since the kids were not in the programs and acting unsupervised I would give them this rating.

Service and Staff

1 out of 5
SLOWWWWWWWW

Cabin / Stateroom

5 out of 5
It's NOT a 3 person spa room like the brochure says it's a 4 person spa room. The couch sleeps two and the regular haven Spa rooms sleep 3. They have a small couch that comes out to a single bed. The room was great!!!

Ship tip

Margaretville charges for food. The wine bar Cellers & Beer place the District is included in the beverage package.The bars around the ship are NOT full service bars. They ONLY can make you the drink their book has.

Ports of call

Miami, Florida

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5
been so many times. I take the ferry over to St. John. the beaches are nice and less crowded.

Tortola, British Virgin Islands

5 out of 5
Bath's are great!!!

Nassau, Bahamas

1 out of 5
Stay on ship. Ton of drugs and thieves.

Traveler Photos

Haven Menu Haven Veal O'Sheehans Changed menu Fitness Center Thanksgiving Day St. Thomas Jetted tub Chairs in 2nd room Bar and Desk TV Closet and passage way to other room 2nd room with king size bed Entrance, Sofa Double Bed
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