Will not cruise with Norwegian again. First and last.

Item: Norwegian Epic
Rating: 2.9
Author: sheriblack234

Norwegian Epic Cruise Review to Caribbean - Western

sheriblack234

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 13

Overall rating:

2.9 out of 5

Verified Review

7 Night Caribbean: Great Stirrup Cay & Cozumel (Port Canaveral Roundtrip)

Sail date: February 18, 2024

Ship: Norwegian Epic

Cabin type: Suite

Cabin number: 11257

Traveled as: Couple

Reviewed: 8 months ago

Review summary

Very disappointed. No offer of compensation for the missed port. However they still let excursions go in Jamaica that were awful due to water conditions. Specifically the catamaran and snorkeling excursion. Couldn’t even see anything because we had to swim so hard not to get swept away. Nickel and dimed everything. Threatened to charge $25 for pool towels. Had to check them out. Over cramped ship. Adult area in daytime had no music and big screen only showed basketball and soccer.

Embarkation

3 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

2 out of 5

Service and Staff

3 out of 5

Ship Quality

2 out of 5

Crowded and awkward.

Cabin / Stateroom

2 out of 5

No separate bathroom, just sliding glass doors on shower and toilet. Sink in living space. Balcony separation panels constantly banged. Had to stuff paper in between to stop the noise.

Ship tip

Cancel

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Ports of call

Port Canaveral, Florida

2 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

Weather was unfavorable so we did not stop. Another port or other compensation was not given. Very unhappy about this.

Thumbs Up 0

Montego Bay, Jamaica

3 out of 5

George Town, Grand Cayman

4 out of 5

Cozumel, Mexico

4 out of 5

Disembarkation

2 out of 5

Very little information was given to us. We tried to get more information by calling while on the ship and we didn’t get any help.

12 Comments

Jerrec 8 months ago

It’s not unusual for cruise lines to keep track of pool towels. They do tend to disappear. I’d also love to know which cruise lines reimburse you for missed ports, I’ve yet to find one. They have no requirement to, if it’s that important you can buy travel insurance that does. They typically will give you credit for any port fees, which are normally around $15 per person and gets credited to your onboard account.

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javawoody 8 months ago

Appreciate your opinion

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karlgrgurich 8 months ago

Hope your next cruise is better

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AuntPinkie 8 months ago

Appreciate your feedback. Sorry this cruise didn’t meet your expectations.

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Gwbigdog 8 months ago

Thanks for sharing

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bubbles60 8 months ago

We have always had a great experience on Ncl. Sorry you did not. I have not felt nickled, and dimed on ncl. Royal is the cruiseline, we normally have issues with extra expenses. Isn't it great that each cruise line does things differently. That way, we each can find the cruise line that meets our needs and budget.

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Gravel6 8 months ago

Pretty clear to me, the issue here is the cruiser (passenger) not the ship or cruise line. Sound so, so bitter and uninformed.

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Dumfy75 8 months ago

You check your pool towels out against your room then you return them when you’re done, and every time you need one you get a fresh towel. To deter people from stealing them, if you don’t return them they charge you. It’s been that way for a while now with NCL and it’s not that difficult! Hope your future cruises are better!

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1960cruiser 8 months ago

Another person who failed to do research and read their cruise contract. YOU let a couple of setbacks or hiccups ruin your cruise, not NCL. If you are going to be that upset to something that is out of NCL's hands, then land based resorts should be your future option

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picalo 8 months ago

very lagit issues

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HeavySeas 8 months ago

Thanks for sharing

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Matt1187 8 months ago

NCL sucked in our opinion. We had nothing but issues when we cruised with them a couple years ago. Never again, we will stick with royal caribbean going forward!

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Other reviews of this sailing

okay cruise

Disappointing Overall Experience

My week on the Epic