Totally Embarrassed and Huge Failure on Norwegian's Part from a True Norwegian Cruise Line Devotee !!

Norwegian Epic Cruise Review to Caribbean - Eastern

cathybowersox

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 4

Helpful Votes: 112

Overall rating:

2.5 out of 5

Verified Review

7 Night Caribbean: Great Stirrup Cay & Dominican Republic (Port Canaveral Roundtrip)

Sail date: February 25, 2024

Ship: Norwegian Epic

Cabin type: Inside

Cabin number: 11146

Traveled as: Couple

Reviewed: 2 months ago

Review summary

I took 9 friends who are devout RCL cruisers in order to introduce them to "My Norwegian" . Everything I raved about from previous cruises was non-existent on this one. This was the first time I have cruised NCL after Covid, please tell me this is not the new normal !!!! I will try one more NCL cruise and hope and pray that this was just a bad cruise. PLEASE PLEASE PLEASE tell me that this is the case. I was totally embarrassed by and even experienced a sense of grief for my previously wonderful Norwegian Cruise Lines

Embarkation

4 out of 5

Ship experiences

Food and Dining

1 out of 5

Purchased Specialty Dinners before sailing and was told there were no reservations to be made in any restaurant at any time on any day !!! NCL had to refund my money on disembarkation day. Main dining rooms took over 2 hours to eat a meal. When request was made to reserve a time for our party, was told that they didn't take reservations. Upon arrival at the Dining Room, FIRST QUESTION was "Do you have a reservation?"

Onboard Activities

2 out of 5

NO poolside service !!!! No Atrium Service. Everything was completely SELF SERVICE !!!! Complete let down

Entertainment

2 out of 5

Mediocre!!

Service and Staff

1 out of 5

First interaction with our Room Steward was his telling us what he would NOT be doing and only the hours in which he would be working!!!! In each cabin only 1 time per day, No turn down service, and not available after 6 pm.

Ship Quality

3 out of 5

Cabin / Stateroom

2 out of 5

Telephone COVERED in Dust, nightstands dirty, tops of cupboards covered with so much dust and dirt you could write you name in it. Light at vanity never worked. Nothing like any Norwegian sailing we have ever experienced. Even when we sailed on the Epic previously!!!!!

Ship tip

Do NOT expect the level of service that Norwegian Cruise Line has been noted to offer! Enter with very low expectations and you are less likely to be disappointed.

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