First time cruising NOT so great

Norwegian Epic Cruise Review to Caribbean

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 43

Overall rating:

2 out of 5
Verified Review
Norwegian Epic

Caribbean & Transatlanti

Sail date: March 25, 2017

Ship: Norwegian Epic

Cabin type: Inside

Cabin number: 9151

Traveled as: Couple

Reviewed: 7 years ago

Review summary

The best part of our cruise was docking on the Islands. I have to say that unfortunately we didn't enjoy this cruise as much as we anticipated. The staff wasn't as friendly as expected most of them seemed as if they  had been on the ship for too long...we later found out they are on the ship for way too long. 10 months usually and it shows in the attitudes. I had a question and went to guest services on 2 occasions, they were terrible. Not helpful at all and seemed bothered. I can sympathize, these individuals work long hours and some up to 7 days a week but being a first time cruiser I shouldn't have to deal with that unhappy staff. 

With my criticism I will compliment the ship on the entertainment. The shows were incredible, we saw Burn the floor, Pricilla and the comedy show and they were all great! The food was okay, the restaurants are better then the buffet, I expected that. I didn't like the fact that one of the included restaurants, Taste was right under the casino which meant that as your trying to have a nice dinner you're inhaling all the cigarette smoke from up above because the restaurant is out in the open. We had to move our seat for that reason when we ate there. I also didn't like that there were several restaurants on the same floor as the casino so you had to walk through the smoke to get to the Manhatten room and other areas on the ship obviously I don't smoke so it was annoying for me. The music was terrible, a lot op people over 70 and the ship seemed to cater to the older crowed... Don't get me wrong I'm 42 and listen to main stream music but I can only take so much from the 70's and Elvis especially when traveling with my husband alone and wanting to let loose a little. My room was an inside stateroom, I expected it to be small. I didn't expect it to be falling apart, the drawers were coming apart. The bar area was all chipped and crappy looking. Nothing could be done because the ship was completely sold out. 

I will also say the director and his staff were awesome, very involved throughout the entire trip. I honestly don't know when they sleep always full of energy and friendly. Our Stewart was wonderful. I gave this experience a 2 and honestly was thinking I'll never cruise again. I might give it one more shot on another cruise line. 

Ship experiences

Food and Dining

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Cabin / Stateroom

1 out of 5
Falling apart.

Ship tip

The entertainment was excellent. The music was terrible and the staff . unhappy..

Ports of call

Cozumel, Mexico

3 out of 5

George Town, Grand Cayman

3 out of 5

Ocho Rios, Jamaica

3 out of 5

Great Stirrup Cay (Cruise Line Private Island), Bahamas

3 out of 5
Was this review helpful? 43

6 Comments

jjcar99    7 years ago

Sorry this was your first cruise. Don't let this deter you from cruising. The Epic is very bad. Try a smaller ship. It is a world of difference. I agree with your post. For those of us that booked an inside cabin without a lot of included extras it is a miserable time. Very little is included with your ticket. Upcharges for everything. We will NEVER do this ship or a mega ship again. I'm a Floridian with over 20 cruises and counting. The Epic gives cruising a bad rap!! Always overbooked and crowded. No upbeat music. H2O was a joke. Quiet zone 8am-8pm 🤦‍♂️

medinaisdabomb    7 years ago

wow smoke now travels down. i always thought it traveled up hence the reason when you are in a fire you crawl our of the building. we were on the epic and had many meals in taste. my wife has asmah (sp?) and never had issue with taste including times we were right in middle....open area.

mepcnp    7 years ago

No need for name calling.

valentinka    7 years ago

Everything is comparable. I would also agree Epic and Norwegian cruise line in general is not the best. Customer service is probably the worst of all. Epic has its advantages but disadvantages outweigh.

Macu    7 years ago

Honey I sailed the Epic and ur was wonderful don't be such a cry baby

beriault84    7 years ago

Honey you must have been on the wrong end of the ship!! Did you not go to Bliss or H20?!? Those were the spots to be at!

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