Norwegian Epic 7-night Christmas Cruise 2016

Norwegian Epic Cruise Review to Caribbean - Western

christimsanders

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 55

Overall rating:

1 out of 5

Verified Review

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: December 23, 2016

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 11179

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

This was our first cruise with Norwegian and it seemed to be riddled with issues:

- continuous shaking by the ship was keeping us up all night like someone continuously shaking us awake.

- bathroom design did not provide privacy at the sink and the sink was too small and water was splashing everywhere.

- after repeated reports that our sink was clogged, finally after 3rd day, the sink was fixed.

- 2 adults in our party were not given UDP (Ultimate Beverage Package) cards at check-in and they made spend our vacation time at Guest Services to remedy.

- while taking photos with one of the photographers on the evening of Christmas, the photographer left us because their camera was malfunctioning and another photographer did not take their place (we liked the particular background).

- when we tried to purchase pictures on the day of departure before 10:00 am, we were told we could not even though it was advertised to be available at that time.

- suddenly the room key did not work and we had to wait for security to fix the issue at our door.

- suddenly one of the persons in our party with a UBP card was denied at the bar to get a beverage. We had to spend our vacation time at Guest Services to remedy.

- on departure day, we were stopped before leaving the ship to tell us there was a balance of $0.85 that had to be paid out-of-pocket even though we had a credit card on file.

- the bartenders seemed to make virgin drinks often instead of adding the full shot. Once when they were told about this and asked to add the alcohol, they seemed to be put out and would drown the drink in alcohol out of spite to the point it overflowed and made a mess.