Epic disaster

Everyone had numerous problems with this cruise. I was with 8 friends and we have loved our other cruises. There were only 2 wheelchairs available for embarkation and we had a wait of 1 1/2 hours to get a chair. I was at guest services at least 6 times with problems from being double charged for my $13.50 gratuities for me and my cabinmate, and with attempting to get our cash back that we put extra on our onboard accounts to use in the casino and in port. My special needs scooter, which I rented, barely fit in my balcony room and to move around, you would have to climb on top of the sofa to get around the chair. I couldn't do that and the room steward said to try putting the special needs scooter in the hall. Three different times Imhad problems with people trying to damage the scooter or yelling at me because they couldn't comfortably get by my scooter in the hall. Most of the time, I told the room steward to take it away and used my cane and had to limit my activities because of mobility problems. I developed cellulitis on Dec. 1st and had to go to the medical center for an antibiotic. I was charged $913.50, which was charged to my credit card. They do not file insurance. Upon debarkation, the crew member was going to quick with me down the ramp, attempted the sharp right turn and would have flipped me over but I caught myself and now have a possible foot fracture. The radiologist has referred me to a foot surgeon. I had asked my travel agent for a handi-capped room and they were booked up. He suggested that I check with guest services. I had no luck with guest services but observed a (seemingly) able-bodied person bragging about getting moved to a handicap-capped room after she was in a cabin. I must admit,the upscale dining restaurants were fabulous, as well as the shows. You need to book them well before your cruise date to obtain them.