Customer service lacking at front desk
Norwegian Epic Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail date: November 26, 2016
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 12242
Traveled as: Couple
Reviewed: 6 years ago
Review summary
A packed ship! After a long line for boarding we headed for the fun in the sun. Overall we had a good time but the front desk kept bothering us, mostly during dinner as to our onboard account and we would have to go and rectify that before we could finish our meal.
The ships crew tryed their best but most of them were new.
By the way the coffee at the coffee bar is not included in the drink package, either is bottled water.
Be carefull at Great Stirrup Cay. There are alot of unseen rocks in the water, someone dived in and had to be taken off the beach in a gurney as he couldn't move.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Tortola, British Virgin Islands
Great Stirrup Cay (Cruise Line Private Island), Bahamas