Not a big fan!
Norwegian Epic Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Port Canaveral Roundtrip)
Sail date: November 26, 2016
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 11318
Traveled as: Couple
Reviewed: 7 years ago
Review summary
This was our first cruise and it didn't quite meet our expectations. Don't get me wrong, we enjoyed many things about the cruise but based on how cruises have been explained to us and what I've read, it fell short. The excursions, shows, activities, entertainment, stateroom and overall ship was beautiful, however, the food was sub-par and the customer service was less than acceptable. There's a ton of passengers, and not enough staff. They seemed overworked, unhappy, and not very eager to please. Therefore, that energy becomes infectious and uncomfortable. We are on vacation and should be welcomed with a happy demeanor and a positive vibe. It also took forever to get served at the restaurants and though the menu was impressive the food was not very tasty. At this point I'm not sure if I'll take another cruise, but if I do, I'll try a different cruise line.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Make reservations for all the shows ahead of time because they fill up quickly. Look at the newsletter and plan what you will do, otherwise, you may miss several great activities.
Ports of call
Tortola, British Virgin Islands
Great Stirrup Cay (Cruise Line Private Island), Bahamas