Not so good Service

Norwegian Epic Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

2 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 18, 2015
Ship: Norwegian Epic
Cabin Type: Balcony
Cabin Number: 10253
Traveled As: Couple
Reviewed: 3 years ago

First of all when we went to our cabin it was not cleaned well. The mirrors were not cleaned, we found lipstick under our bed and something had wasted on the door that was still there. We called to get someone to clean it all up but the first call was ignored so we had to call again and it was taken care of, we did not meet the cabin steward until turndown service so we had no ice until then. We went on this cruise to celebrate our anniversary, these people did not do a thing for us, no cake, no song, no nothing and to top it off we had to have dinner with about 10 screaming kids that were out of control sitting in front of us at one table (The parents put all the kids at a table and they sat at another table and did nothing about their kids) It was the worst anniversary dinner I ever had, we told Dinning Management about it and they promised they would send the cake to our room and have something special  for us the next night, nothing was done. I think the worst thing about this cruise was there were too many kids. I think it was about 2500-3000 some of the crew said. Another thing is they do not have Lobster anymore in the dinning rooms. Also the entertainment was not that great. On other crusies we have taken we had a different show every night this one did not and they only had a few that were free the others you had to pay for. This ship was a disappointment compared to other cruise lines (Royal Carb.,Carnival,Princess,Holland and MSC.yes I have sailed with all these lines.)

Food and Dining

3 out of 5
Buffet did not have good food for Lunch and Dinner. No Lobster dinner on this line.

Onboard Activities

3 out of 5


1 out of 5
No nightly shows they only had 3 free show, a comedy, The blue Man Group, and the Legends, they have 2 more shows but you have to pay, so if you do all 3 free shows in 3 nights you have nothing else.

Children's Programs

1 out of 5
You would not know if they had childrens programs cause the kids were everywhere unsupervised.

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
There is no bathroom just a cubicle for the toielt and one for shower, the sink was in the living room. No privacy and our room was not cleaned good when we got onboard.
3 out of 5
5 out of 5
We did Resort for a day at a adults only resort. It was great, we will do that again
5 out of 5
Did another resort for a day it was fun but we did not have good food had to eat buffet only and only mixed fruity drinks were included, so make sure you check all details before you book. But the resort was nice.
Was this review helpful? 8

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top