Norwegian Epic Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

Experience
7+ cruises

Review
1

Helpful Votes
3

2 out of 5

Not so good Service

Sail Date: January 18, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

First of all when we went to our cabin it was not cleaned well. The mirrors were not cleaned, we found lipstick under our bed and something had wasted on the door that was still there. We called to get someone to clean it all up but the first call was ignored so we had to call again and it was taken care of, we did not meet the cabin steward until turndown service so we had no ice until then. We went on this cruise to celebrate our anniversary, these people did not do a thing for us, no cake, no song, no nothing and to top it off we had to have dinner with about 10 screaming kids that were out of control sitting in front of us at one table (The parents put all the kids at a table and they sat at another table and did nothing about their kids) It was the worst anniversary dinner I ever had, we told Dinning Management about it and they promised they would send the cake to our room and have something special  for us the next night, nothing was done. I think the worst thing about this cruise was there were too many kids. I think it was about 2500-3000 some of the crew said. Another thing is they do not have Lobster anymore in the dinning rooms. Also the entertainment was not that great. On other crusies we have taken we had a different show every night this one did not and they only had a few that were free the others you had to pay for. This ship was a disappointment compared to other cruise lines (Royal Carb.,Carnival,Princess,Holland and MSC.yes I have sailed with all these lines.)

Ship Quality
Food and Dining
Buffet did not have good food for Lunch and Dinner. No Lobster dinner on this line.
Cabin / Stateroom
There is no bathroom just a cubicle for the toielt and one for shower, the sink was in the living room. No privacy and our room was not cleaned good when we got onboard.
Service and Staff
Entertainment
No nightly shows they only had 3 free show, a comedy, The blue Man Group, and the Legends, they have 2 more shows but you have to pay, so if you do all 3 free shows in 3 nights you have nothing else.
Children's Programs
You would not know if they had childrens programs cause the kids were everywhere unsupervised.
Onboard Activities
Destinations and Excursions
Miami, Florida
Ocho Rios, Jamaica
We did Resort for a day at a adults only resort. It was great, we will do that again
George Town, Grand Cayman
Cozumel, Mexico
Did another resort for a day it was fun but we did not have good food had to eat buffet only and only mixed fruity drinks were included, so make sure you check all details before you book. But the resort was nice.


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