Not so good Service
Norwegian Epic Cruise Review to Caribbean - Western
7 Night Western Caribbean (Miami Roundtrip)
Sail date: January 18, 2015
Ship: Norwegian Epic
Cabin type: Balcony
Cabin number: 10253
Traveled as: Couple
Reviewed: 9 years ago
Review summary
First of all when we went to our cabin it was not cleaned well. The mirrors were not cleaned, we found lipstick under our bed and something had wasted on the door that was still there. We called to get someone to clean it all up but the first call was ignored so we had to call again and it was taken care of, we did not meet the cabin steward until turndown service so we had no ice until then. We went on this cruise to celebrate our anniversary, these people did not do a thing for us, no cake, no song, no nothing and to top it off we had to have dinner with about 10 screaming kids that were out of control sitting in front of us at one table (The parents put all the kids at a table and they sat at another table and did nothing about their kids) It was the worst anniversary dinner I ever had, we told Dinning Management about it and they promised they would send the cake to our room and have something special for us the next night, nothing was done. I think the worst thing about this cruise was there were too many kids. I think it was about 2500-3000 some of the crew said. Another thing is they do not have Lobster anymore in the dinning rooms. Also the entertainment was not that great. On other crusies we have taken we had a different show every night this one did not and they only had a few that were free the others you had to pay for. This ship was a disappointment compared to other cruise lines (Royal Carb.,Carnival,Princess,Holland and MSC.yes I have sailed with all these lines.)
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom