Beware of Bed Bugs!!

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 11

Review summary

I have never had bed bug bites in my entire 52 years of life until I went on a cruise on Norwegian Encore. I found all these nasty looking bug bites on my body on the third day of cruise and when I went to the Guest Service Desk, they sent a Pest Control Director to my room. He found a male bug after conducting some search. Please see attached photos so you know what they look like. I was disgusted to hear from one of the staff that they now have to find a female bug so they don't lay hundreds of eggs! I am still dealing with these marks long after the cruise and probably will for many years. Half of my cruise was wasted because I was dealing with mental anguish, physical suffering and pain. And this is the part where I felt like I was insulted. They offered me a $100 credit on onboard expenses. After I elevated the issue, they offered me $400 credit towards future cruise which I will never take. Not with them again. This is hardly any compensation. Beware, these bed bug bites are a serious matter. They are like cancer, once found in a room, there is no telling how wide or deep they have spread or migrated to other rooms, you can only hope. I never thought I would be this unlucky one. Getting bitten is one thing but the lack of any real compensation from Norwegian is pretty shameful. I am sharing my experience to raise awareness and hopefully help others avoid this traumatic experience.

Embarkation

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Cabin / Stateroom

Ports of call

Juneau, Alaska

Skagway, Alaska

Cruise Glacier Bay

Victoria, British Columbia

Disembarkation

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