Worst Experience

Item: Norwegian Encore
Rating: 2.4
Author: Ashley2417

Norwegian Encore Cruise Review to Caribbean - Eastern

Ashley2417

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 6

Overall rating:

2.4 out of 5

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 09, 2023

Ship: Norwegian Encore

Cabin type: Inside

Cabin number: 5113

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Please don’t cruise here if you value your stomach.

Embarkation

4 out of 5

Went off without a hitch

Ship experiences

Food and Dining

1 out of 5

I got food poisoning on day 2 of this cruise and couldn’t enjoy food for the remainder of this cruise. My fiancé also found mold on the shredded cheese on the last day.

Teppanyaki

2 out of 5

My fiancé and I ordered steak and it tasted more like meat you use for beef stew. Not NY Strip like advertised. Atmosphere was amazing tho! Chefs were fun and friendly

Q Texas Smokehouse

3 out of 5

Nice venue, music a bit much at times but nice. Food was okay, definitely get a lot.

Waves Pool Bar

4 out of 5

Fast service, proper orders! Heavy handed but that’s okay :) the bartenders/staff could be more friendly.

The Local Bar

3 out of 5

Bartenders were funny and friendly! Drinks were heavy handed but all good :)

The Local

5 out of 5

Loved! Food was so good and the atmosphere was nice! Friendly waitstaff

Los Lobos

5 out of 5

I personally didn’t get to eat here due to being food poisoning, but my fiancé and friends went and they RAVED about this place!

Garden Cafe

1 out of 5

I got food poisoning from eating here. My fiancé found mold on the shredded cheese on the last day we ate here. Food was also very bland or flat out not good.

Onboard Activities

1 out of 5

Not enough pool/hot tub space for the amount of people on board.

Entertainment

3 out of 5

There are plenty of places to be entertained. I was unable to attend any of them.

Encore Speedway

4 out of 5

Super fun! Longer run than most go-carts I’ve driven.

Children's Programs

Children not with us.

Service and Staff

2 out of 5

Most of the staff were accommodating, however there were several staff members throughout the cruise that were unhelpful, unwilling to assist, rude, etc.

Ship Quality

4 out of 5

Maintained well.

Cabin / Stateroom

3 out of 5

Clean, comfortable.

Ship tip

Please, don’t sail on this ship if you’re going to places that are warm as they don’t accommodate pools/hot tub space etc. The service throughout the staff were so unpleasant and the medical staff did not have bedside manner. They acted like it was my fault I was there and got food poisoning on purpose. No one expects that, so extra insurance wasn’t added. The staff from medical and finance weren’t very helpful, accommodating, understanding about my situation and it seemed like staff didn’t talk to okie another to figure out proper channels or solutions.

Thumbs up

Ports of call

Miami, Florida

3 out of 5

Only got on/off here.

Thumbs Up 0

Charlotte Amalie, St. Thomas Did not visit port

Too I’ll and was evacuated to St.Thomas emergency room.

Thumbs Up 0

Tortola, British Virgin Islands Did not visit port

Continued to be sick, unable to leave.

Thumbs Up 0

Puerto Plata, Dominican Republic Did not visit port

I was informed from finance that I was not allowed to leave the ship due to the accrual of medical expenses from food poisoning. Until that was paid and full I could not leave.

Thumbs Up 0

Disembarkation

1 out of 5

Went to finance first thing in the morning (530am) to get my medical expenses figured out, and was told I’d have to exhaust all options and/or pay in full in order to leave. When i was told to sign a 10-day promissory note I could leave the ship. I got all the way to disembark and was told to go back to finance. Luckily, she saw that I had already “taken care of” the issue, I was let off.

5 Comments

Gwbigdog 1 year ago

Thanks for sharing

Thumbs Up 0

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NCLARRY 1 year ago

How many people got food poisoning?

Thumbs Up 0

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javawoody 1 year ago

Thanks for the review

Thumbs Up 0

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cruising2004 1 year ago

Thank you for sharing your cruising experience.

Thumbs Up 0

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AuntPinkie 1 year ago

Appreciate your feedback. Sorry you became ill.

Thumbs Up 0

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Other reviews of this sailing

Wow first cruise !

So much fun!

Great cruise