Went to check in and our cabin was no longer available. Had to wait 1.5 hours for a replacement only to find out we had been given wrong key cards. Hours spent at guest services in line with hundreds of other passengers
Embarkation
1 out of 5
Terrible, port staff yelling at passengers like a cattle market. Hotel booked through NCL was nice but port staff made us wait in lobby for nearly 2 hours due to mistakes made with transfers to ship for check in. Requested special needs assistance months before embarkation and no one available at port.
Ship experiences
Food and Dining
3 out of 5
Carnival and royal have more choices and better quality food believe it or not.
Onboard Activities
3 out of 5
Entertainment
Couldn’t attend most of it due to kids club not being available
Children's Programs
Because it was not available even though I was told by cruise line on more than one occasion it would be
Service and Staff
1 out of 5
Senior staff unhelpful, our room steward was nice but forgot things and seemed overwhelmed
Ship Quality
3 out of 5
Cabin / Stateroom
3 out of 5
Balcony cabins are tiny as compared to other cruise lines
Ship tip
Website a total navigation nightmare, app not much better. Many items unavailable for pre purchase online, like spa services
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