Mixed - Great Cruise - NCL customer service not.

Norwegian Encore Cruise Review to Caribbean - Eastern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 28

Overall rating:

3.8 out of 5
Verified Review
Norwegian Encore

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: March 27, 2022

Ship: Norwegian Encore

Cabin type: Balcony

Cabin number: 12856

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We enjoyed the cruise though in Tortola and Puerto PLata you need to bok excursios, otherwise not much to see, Tortola was 7am-1pm so doing anything interesting withough far of missing all aboard was really not possible, Puerto PLata is essentially a third world city so make sure you have secure transport to wherever else you go.

Embarkation

5 out of 5
Very good

Ship experiences

Food and Dining

4 out of 5
Generally pretty good. Main dining room and buffet good though service int he main dining room varied widely and was NOT linked to how busy the room was. Smokehouse was excellent. Ocean Blue was as expected though noise from the adjoining "Rumba Mania" performance was annoying.

Onboard Activities

3 out of 5
Pool way overcrowded Waterslide - long wait despot few takers. Race track - go karts too expensive

Entertainment

3 out of 5
Kinky Boots : Excellent Beatles Experience: Excellent Comedy: Mediocre Pool Band/ctivitied WAY overcrowded.

Service and Staff

3 out of 5
This varied widely. Some servers in the main dining room went the extra mile, on the other hand one night we left with no dsert because we had been there 90 minutes and they were not particularly busy, Guest service was dismal. No assistance with Wifi or Mobile calls, could not answer a single question. We did not receive a statement in our room and had to submit a form, we were told they would get back to us in 30 days.

Ship Quality

5 out of 5
Very clean well maintained but the pools were way too small to accommodate 4000+ passengers. If you didn't reserve a lounge by 8:30 you had no hope, and at any given time most chairs were reserved with no one in them for that reason . There are NO adult only areas unless you pay extra. 4 small hot tubs for the size of th ship is not good.

Cabin / Stateroom

5 out of 5
Room was very nice and well thought out. Balcony was small but usable

Ship tip

Don't bother with mobile calling through your carrier. I could not complete a single call.

Ports of call

Miami, Florida

3 out of 5
Parking is no fun

Great Stirrup Cay (Cruise Line Private Island), Bahamas

3 out of 5
There were no real excursions. Snorkling was so so at best. A few fish in the ropd off area. We were there 8am-12:30 with all aboard at 1pm. full day would have ben nice. Food was decent. Drink lines were long. Nothing outstanding

Charlotte Amalie, St. Thomas

5 out of 5

Tortola, British Virgin Islands

3 out of 5
Not much to do.

Puerto Plata, Dominican Republic

4 out of 5
Did teh Coconut beach break, 45 minutes in avery nice bus each way with great views and an entertaining guide (Logan). Beer was not cheap and food looked pretty basic but the staf was very helpful and humorous!

Disembarkation

5 out of 5
Out by 7:40 and back to our car by 8:10. DO NOT USE WE PARK MIAMI TERRIBLE
Was this review helpful? 28

3 Comments

natelorip    2 years ago

Thanks for sharimg. Glad you enjoyed your cruise.

AuntPinkie    2 years ago

Appreciate your feedback. Cruising during Spring Break is always crowded. Glad you enjoyed your cruise in spite of the hiccups.

Gwbigdog    2 years ago

Thanks for sharing your cruise.

Other reviews of this sailing