Irresponsible and Uncaring

Item: Norwegian Encore
Rating: 3.8
Author: kyoung1983

Norwegian Encore Cruise Review to Alaska - Inside Passage

kyoung1983

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 31

Overall rating:

3.8 out of 5

7 Night Alaska Glacier Bay (Seattle Roundtrip)

Sail date: September 18, 2021

Ship: Norwegian Encore

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Norwegian started and ended my cruise terribly. Firstly, one of my excursions was cancelled a MONTH before the cruise but they didn't bother to inform me and all the other excursions were sold out once I was on the ship. That sucked. Going to Alaska and not being able to go whale watching was a HUGE disappointment. Then they completely failed at the end. I used the Port Valet service to get my bag to the airport. They had 7 HOURS to get my bag to the airport and they failed. It did not make it in time for my flight. Contacting customer service is a joke - they don't have a phone number, you have to email them. I have been passed around to 3 different companies Norwegian has tried to blame for the mistake. They refuse to take responsibility themselves and reimburse me for my airport transfer. If you are offering the service you are advocating for them, you are saying it's ok and we can trust them and you should take responsibility when they mess up. Norwegian doesn't care about customer service at all. They are untrustworthy, irresponsible, and I will never cruise with them again.

Embarkation

3 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Seattle, Washington

5 out of 5

Icy Strait Point (Hoonah), Alaska

2 out of 5

Cruise Glacier Bay

4 out of 5

Juneau, Alaska

5 out of 5

Ketchikan, Alaska

4 out of 5

Disembarkation

1 out of 5

9 Comments

Gwbigdog 1 year ago

Thanks for sharing your cruise.

Thumbs Up 0

Flag

Parkeramjc 3 years ago

We are on a NCL Alaska cruise currently. Yes excursion get cancelled on EVERY cruise line, especially in these times. Considering NCL is only cruising at 50 to 60 % capacity our experience has been that there was a huge number of excursions available even on the day of port. Sorry you did not have a good experience but I cannot say that about NCL. Hope the next cruise goes better.

Thumbs Up 2

Flag

daveinmontana 3 years ago

It's too bad that you had what you consider to be a bad experience with ncl. That being said, if port valet screwed up, that part should be on port valet. What does that have to do with their responsibility to reimburse you for your airport transfer.... Unless you booked that airport transfer on ncl. As far as they're accusations of them being untrustworthy and irresponsible, could you expound on that? I'm thinking there is more than one side to this story. However in the long run it's your choice whether to cruise with them or not. I have always been able to get a hold of them and had any issues quickly taken care of.

Thumbs Up 3

Flag

izrgreen 3 years ago

Thanks for the information

Thumbs Up 0

Flag

daisydoozy 3 years ago

Really sorry. No whale watching would be very disappointing.

Thumbs Up 0

Flag

AuntPinkie 3 years ago

Sorry these things happened. Hope the middle part was good!

Thumbs Up 0

Flag

nclcruzr 3 years ago

That is too bad. I've been on 30 NCL cruises and never experienced anything like this review. Always more information is needed to back up all these claims.

Thumbs Up 3

Flag

Bernierfamily05 3 years ago

Uhm. That literally SUCKS!! I always wanted to give this cruise line a try. Now I’m NOT so sure about it.

Thumbs Up 1

Flag

cruising2004 3 years ago

I’m sorry this happened to you

Thumbs Up 1

Flag

Other reviews of this sailing

Gorgeous ship

Alaska 2021