Encore Experience

Norwegian Encore Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 13

Overall rating:

2.8 out of 5
Verified Review
Norwegian Encore

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: January 19, 2020

Ship: Norwegian Encore

Cabin type: Inside

Cabin number: 11864

Traveled as: Family (young children)

Reviewed: 6 months ago

Review summary

Family and friends vacation with multiple rooms booked. Communicating was critical for us with such a large party. We purchased the 9.95 package for texting and calls onboard. The service worked intermittently. Some could receive texts, but not respond, some could receive calls and others couldn't, some texts were delivered hours later. It was a real pain setting up the service initially. Definitely should be done before arriving on the ship. The beauty of cruising is that most of the entertainment and food was included with the price. This ship seems to limit the included items and emphasizes the fee related activities/food. I among others that I spoke with on the ship would prefer not to sail on this ship again.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5
go carts,

Entertainment

3 out of 5
Loved the Choir of Man and Kinky Boots. Only got to see one comedy show because they were sold out, had to wait in standby line and stand through the whole performance. Didn't get to see the Beatles show because the venue was standing room only 45 minute before show time.

Children's Programs

1 out of 5
There were 1,000+ children on board and capacity in kids club for 110 persons. Our kids only went once and never made it back because it was always full.

Service and Staff

3 out of 5
Grace in Taste was very accommodating when my grandchild showed up late for dinner. Mary Joy, our room steward was great. Overall, the staff was friendly and helpful.

Ship Quality

2 out of 5
We tended to hang out in the Obvservation Deck at the front of the ship. By far, it was the quietest place. The pool area is a nightmare. It is so crowded one can barely walk. No chance of getting a chair after 8:30am. Signs posted about not reserving seats, but not enforced. Pools too small and not heated. Hot tubs lukewarm and not enough of them for the capacity of guests. Likewise for the pools. So many rules for the kid's pool our kids opted not to go there after the first time. The middle elevator is missing from this ship design, so one walks quite a bit to get from place to place. Parties on the top deck are heard on the 11th floor. The ship is pretty, but crowded due to the go cart track and laser tag taking up so much space on the upper levels. Go carts are cool, but it costs $199 per person for a week's pass. Also the weekly pass is only valid for single rides, not doubles so one can only ride at set times. Long wait times for the go carts caused our 3 participants to stop going after the 3rd or 4th day.

Cabin / Stateroom

3 out of 5
The room was fine. The balcony was smaller than on other ships. It was a pain to discover that electronics won't charge when there's not a room key in the slot by the door. We'd leave everything charging while out of the room only to discover that nothing had charged. Everyone missed the chocolate on pillows at night and towel animals.

Ship tip

Take plenty of money, because you will need it. Be prepared to wait in lines.

Ports of call

Miami, Florida

3 out of 5
We live in Florida, so we went straight to the ship.

San Juan, Puerto Rico

4 out of 5
We arrived so late we had to fly through the fortress in 30 minutes. Had dinner with stage show of Flamenco Dancers. That was really nice.

Charlotte Amalie, St. Thomas

3 out of 5

Tortola, British Virgin Islands

3 out of 5
Loved Virgin Gorda. We took this cruise mostly so the grandkids could see the baths. The amount of time for this port was inadequate.

Great Stirrup Cay (Cruise Line Private Island), Bahamas

2 out of 5
Really didn't care for this location.

Disembarkation

3 out of 5
It was a mess. Lines ok until my 13 year old grandson was pulled out for not paying his bill. This was pretty ridiculous since I added my credit card to his room. It seems odd that the other parties in the room were covered but not him. It caused a delay in departure. I'm also surprised that I wasn't notified prior to disembarkation.
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