Big disappointment

Norwegian Dawn Cruise Review to Europe - Northern Europe

davidsprowl80

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 19

Overall rating:

4.4 out of 5

Verified Review

10 Night British Isles (Amsterdam To Southampton)

Sail date: October 05, 2022

Ship: Norwegian Dawn

Cabin type: Balcony

Cabin number: 10600

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We had looked forward to this cruise for a few years. Having the first port cancelled was a bummer - then having ALL 3 Scotland stops cancelled and spending days at sea was more than disappointing. We have opened a case and expect some kind of refund for 4 missed ports. Now, we have to spend a lot of money to replace the Scotland visit. It seemed like it was everyday business for the staff - it was just an announcement - no sense of empathy that people saved money, took vacation time, etc. to participate in the cruise. Please Note: Because 4 ports were canceled, the overall rating of this survey does not reflect our true rating of the cruise - it would be much lower.

Embarkation

5 out of 5

Very smooth

Ship experiences

Food and Dining

4 out of 5

Overall good. We especially liked Cagneys, Moderno, and Le Bistró.

Onboard Activities

4 out of 5

Fitness center nice. Tried to use the library however no staff ever came - even after two communications saying they were coming.

Entertainment

5 out of 5

Music and shows were great.

Children's Programs

We did not travel with children

Service and Staff

4 out of 5

This was the first cruise where staff were less engaged. In general, They were more focused on tasks vs people.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

Zeebrugge (Bruges), Belgium

5 out of 5

The Ghent tour was great!

Thumbs Up 0

NEWHAVEN HARBOUR (EDINBURGH), SCOTLAND Did not visit port

We were extremely disappointed to miss this port - the 4 one missed. ALL 3 of the Scotland ports - which were the ones we were looking most forward to visiting.

Thumbs Up 0

Invergordon (Inverness & Loch Ness), Scotland Did not visit port

We were extremely disappointed in not getting to this port - the 3rd o e missed.

Thumbs Up 0

Kirkwall, Orkney Islands, Scotland Did not visit port

We were Extremely disappointed to miss this port - 2nd one missed

Thumbs Up 0

Belfast, Northern Ireland

4 out of 5

Dun Laoghaire (Dublin), Ireland

4 out of 5

Cobh (Cork), Ireland

4 out of 5

Portland (Weymouth), England, UK Did not visit port

We were surprised to miss the first port. It was a bummer and the energy on the ship was low after missing the first port. Many people Including us wanted to make this visit.

Thumbs Up 0

Disembarkation

5 out of 5

It was really smooth

10 Comments

Gwbigdog 1 year ago

Thanks for sharing your cruise.

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byhisgrace 2 years ago

Sorry this cruise didn't meet your expectations

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CDNBear 2 years ago

Ten of us were travelling on the same cruise which the Portland and Scotland ports we cancelled. I felt like the central staff did not care. After speaking with people that sailed of the Dawn before and the cruise after us also cancelled the Scotland ports. It was really sad as these 4 ports were the main reason we booked this cruise. We too had made a claim and hope to hear back from NCL. I’d have rather had them cancel the cruise for the so called reason of bad weather than be set at sea for 3 days. This was not the cruise that we had booked. It almost felt like a bait and switch.

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javawoody 2 years ago

Understand your disappointment

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Gwbigdog 2 years ago

Oops sorry 😞 thanks

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gatorhotline 2 years ago

I sympathize with your frustration. We went on an 11-night earlier this year on the Dawn and had zero ports. No refund or even any OBC. Oh well... Stuff happens while traveling. Hope you get to visit these ports in the future. You had an amazing itinerary. Were the ports missed due to weather?

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AuntPinkie 2 years ago

Sorry for your disappointment. Hope you have another opportunity to visit Scotland.

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michelleb1127 2 years ago

I am sorry about the skipped ports. Were they all do due to weather?

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WhippetMum 2 years ago

Why did they miss all the British ports? What a bummer.

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jenyfur 2 years ago

Why did they skip the ports? I went on an Alaska cruise solely to see glacier bay and because of a sick passenger they skipped it completely. It’s super disappointing

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