The greatest issue was being charged $277+ for gratuities on the "Ultimate Beverage Pakage" that NCL "gifted" us with NO prior knowledge and no refund! Will not sail NCL again!
Norwegian Dawn Cruise Review to Caribbean - Western
Review summaryNeither nor NCL informed us of the Ultimate Beverage Package "gift" that resulted in $277+ charges in gratuities. We had no knowledge of that "gift", and when we inquired about the unauthorized charges, the personnel blamed NCL as a new "practice", and NCL accused C.O. of not informing us. I have used C.O. several times over the years and have never had an issue. This is an unacceptable way to handle business. We have not received a total refund. NCL reimbursed us $105 designated for steward gratuities from our bill - which was the improper way to handle this. Never again with NCL.
Food and Dining
Service and Staff
Cabin / Stateroom