The greatest issue was being charged $277+ for gratuities on the "Ultimate Beverage Pakage" that NCL "gifted" us with NO prior knowledge and no refund! Will not sail NCL again!

Norwegian Dawn Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 30

Overall rating:

2.7 out of 5
Verified Review
Norwegian Dawn

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: December 22, 2019

Ship: Norwegian Dawn

Cabin type: Oceanview

Cabin number: 8108

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

Neither nor NCL informed us of the Ultimate Beverage Package "gift" that resulted in $277+ charges in gratuities. We had no knowledge of that "gift", and when we inquired about the unauthorized charges, the personnel blamed NCL as a new "practice", and NCL accused C.O. of not informing us. I have used C.O. several times over the years and have never had an issue. This is an unacceptable way to handle business. We have not received a total refund. NCL reimbursed us $105 designated for steward gratuities from our bill - which was the improper way to handle this. Never again with NCL.

Embarkation

1 out of 5
Totally inefficient, poorest embarkation ever!

Ship experiences

Food and Dining

3 out of 5
The TWO dining rooms and options were nice with food and service. These were the only two choices out of 10 total restaurants.

Onboard Activities

2 out of 5
Few options for activities.

Entertainment

3 out of 5

Service and Staff

3 out of 5
Good to excellent service from room stewards, waiters; ship personnel were not helpful nor accommodating.

Ship Quality

2 out of 5

Cabin / Stateroom

3 out of 5
Fair

Ship tip

Don't

Ports of call

Tampa, Florida

4 out of 5
Convenient but inefficient embarkation.

Costa Maya (Mahahual), Mexico

2 out of 5
Poor - not a real place! Just a shopping stop! disappointing!

Harvest Caye, Belize

2 out of 5
Another shopping stop!

Coxen Hole, Roatan, Bay Islands, Honduras

2 out of 5
Another shopping stop!

Cozumel, Mexico

2 out of 5
Another shopping stop!

Disembarkation

5 out of 5
It surpassed embarkation by 1000%
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