Great but Ultimate Beverage Package is not "Ultimate"

Norwegian Dawn Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 6

Overall Rating:

4.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: February 21, 2016
Ship: Norwegian Dawn
Cabin Type: Balcony
Cabin Number: 8052
Traveled As: Couple
Reviewed: 1 year ago
This was our first cruise. We purchased the Ulitmate Beverage Package which leads you to believe that all of your beverages (not including bottles of wine of course) would be complimentary. However upon check out we discovered that if you order "coffee with cream and sugar" at the Lavazza Coffee Bar, they give you and americano (shot of espresso with hot water added to it) with cream and sugar and you get charged $2.05 for every "coffee". A.) we should have been told that this was not coffee. B.) we should have been told it was not part of our Ultimate Beverage Package. C.) All beverages should be included in the "Ultimate Beverage" package.
Also our supposed cabin boy never checked the soap in the shower dispenser so we were out of soap for the last 2 days. Other than that, the cruise was fun and all staff were vary courteous.

Food and Dining

3 out of 5
specialty dining was great, but most food in the Garden Cafe and Blue Lagoon was sub par.

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
cabin boy needs to check the soap and shampoo dispensers every time he cleans the room. My aunt and uncle had different animal towels every day. We only got one 1 time.
5 out of 5
1 out of 5
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