Norwegian Dawn Cruise Review to Caribbean - Western
Sail Date: January 03, 2016
Ship: Norwegian Dawn
Cabin Type: Inside
Cabin Number: 9597
Traveled As: Couple
Reviewed: 2 years ago
What an amazing opportunity to unplug from the world as we knew it and plug into other worlds to be explored. Dalton, our trip planner, was amazing at answering all questions all along the way and we wouldn't have done this without his encouragement. We are grateful for all the ways we were blessed by the NCL crew and staff. The entertainment was great (except maybe the magician - a little too much showmanship and not enough "magic").
Only disappoint we had the whole trip was dealing with Shore Excursions - IHG's contracted group for excursions before, during and after the cruise. Our experience with that organization was abominable! We were tendered to Roatan, Honduras from the ship with strict instructions not to miss the last tender. Our paperwork said "Go to booth 6," which we did. The folks in booth 6 would not give us eye contact and when we tried to engage them saying we needed a ride to the spa, they told us that was not their job and were sent outside the gates to the streets to see if someone there had a sign. No one did. A woman there indicated that she does transport folks, but not from Coxen Hole the port we were at and she said, booth 6. She even called them and told them it was their job. We walked back to booth 6 to be told they were NOT transporting us. Went back to the lady and she reluctantly agreed to take us. Then we walked for a mile to the car to be transported - no joke! The spa was amazing and undid some of the stress created by the transportation issue getting there, but then the fun started. After the spa treatment we were told go the gift shop and wait and within 15-20 minutes we would be picked up. Over an hour later we were picked up and by that time we were concerned about getting back before the last tender. Needless to say all the good done at the spa had worn off by then.
Once in New Orleans we had a problem again, when I took ill the day we were supposed to go to the plantations. The girl said no problem and moved us to the next day, however, about 3 hours later she called to say that the upstairs of one of the plantations was going to be under repair so we way would not get to go. I asked if we could cancel and she said yes. I then called Shore Excursions to confirm we could get our money back and they said, "No, you must cancel 14 days in advance." Linda then said I should go on the excursion and just miss that part and they would make a partial payment back. I did not want to do that and after lengthy conversation I was allowed to cancel not knowing if I would get refunded. I told her if I did not I would dispute. She called the next day to say we would receive a refund, but it was a lot of hassle for something that Cajun Excursions was willing to do because of the change. I do NOT recommend booking through Shore Excursions!!!
Food and Dining
Service and Staff
Cabin / Stateroom
Great cruise line - changed two shore excursions with them and it was a breeze! Would recommend booking pre, post and onboard excursions with them as their cancellation policy is 48 hours not 14 days!