Poor treatment, bad air quality

Norwegian Dawn Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: March 01, 2015
Ship: Norwegian Dawn
Cabin Type: Oceanview
Cabin Number: 5098
Traveled As: Family (older children)
Reviewed: 2 years ago

I loved the Casino but the air quality was so bad I came home with a sinus infection.  Several months ago we got a email showing shore tours for our cruise.  We choose and paid for these tours months ago.  Once we got on the ship we found out that Norwegian has their own tours and those people get to go ashore first on the days we had to use a tender to get to shore. Many, like us, had to fight to get off this ship on time. Unfortunately my daughter & her husband missed their tour due to this.  Norwegian treated us badly. Norwegian should of warned us; that if we booked tours with another company, they were going to treat us like 2nd class citizens! 

Food and Dining

3 out of 5
I resented the "extra charge" dining and no special midnight buffets

Onboard Activities

3 out of 5

Entertainment

3 out of 5
Specialty acts were great. The regular shows had poor designs

Service and Staff

3 out of 5
Ok, some hard to understand

Ship Quality

1 out of 5
Poor air circulation in casino, Spa smelled like mold. The gang plnk kept banging the side of the ship all night. We complained, were given a bottle of wine, but the banging continued through most of the cruise.

Cabin / Stateroom

1 out of 5
Lots of noise with the gang plank banging every night. We complained, even had the crew come in and listen, Problem never solved.

Ship Tip

Warn passengers that Norwegian has their own tours and if passengers book through somebody else
they will be treated badly

3 out of 5
Shopping info meeting and info distributed was for commercial jewelers. We did not come to Mexico to deal with "comercial" jewelers.
3 out of 5
" Bad tender situation. Missed tours
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