Norwegian Dawn Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Poor treatment, bad air quality

Sail Date: March 01, 2015

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Oceanview

I loved the Casino but the air quality was so bad I came home with a sinus infection.  Several months ago we got a email showing shore tours for our cruise.  We choose and paid for these tours months ago.  Once we got on the ship we found out that Norwegian has their own tours and those people get to go ashore first on the days we had to use a tender to get to shore. Many, like us, had to fight to get off this ship on time. Unfortunately my daughter & her husband missed their tour due to this.  Norwegian treated us badly. Norwegian should of warned us; that if we booked tours with another company, they were going to treat us like 2nd class citizens! 

Ship Quality
Poor air circulation in casino, Spa smelled like mold. The gang plnk kept banging the side of the ship all night. We complained, were given a bottle of wine, but the banging continued through most of the cruise.
Food and Dining
I resented the "extra charge" dining and no special midnight buffets
Service and Staff
Ok, some hard to understand
Specialty acts were great. The regular shows had poor designs
Onboard Activities
Destinations and Excursions
Cabin / Stateroom
Lots of noise with the gang plank banging every night. We complained, even had the crew come in and listen, Problem never solved.
New Orleans, Louisiana
Cozumel, Mexico
Shopping info meeting and info distributed was for commercial jewelers. We did not come to Mexico to deal with "comercial" jewelers.
Belize City, Belize
" Bad tender situation. Missed tours
Roatan (Isla Roatan), Bay Islands, Honduras
Costa Maya (Mahahual), Mexico


Warn passengers that Norwegian has their own tours and if passengers book through somebody else
they will be treated badly

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