Caveat Emptor!
Norwegian Breakaway Cruise Review to Caribbean - Western
5 Night Western Caribbean (New Orleans Roundtrip)
Sail date: December 18, 2022
Ship: Norwegian Breakaway
Cabin type: Balcony
Cabin number: 14862
Traveled as: Couple
Reviewed: 1 year ago
Review summary
Our experience with our first cruise with Norwegian Cruise Lines (NCL) is mostly negative, unfortunately. It all started with a package upgrade that we purchased through NCL on 23 November. When we arrived on the boat, we soon found out that the unlimited beverage package, 3x specialty dining, and unlimited wifi that was purchased on 23 November were not showing on our account. So, we got nickeled and dimed for every water, or drink we requested. We also lost our specialty dining upgrade so we had to pay out of pocket for specialty dining. What made this so disconcerting was that onboard guest services could not fix the issue or even tell us why the package we paid for was not showing on our account. It took three days of onboard guest services emailing NCL in Miami to finally learn that NCL had canceled the upgrades because they did not charge us enough money. By then, the ship no longer offered upgrade packages for purchase. NCL made no attempt to contact us to rectify the issue.Embarkation
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Ship tip
Don't...get on a different cruise line