The cruise was a big time disappointment. I will never cruise with Norwegian again.

Item: Norwegian Breakaway
Rating: 2
Author: claudiasorensen

Norwegian Breakaway Cruise Review to Europe - Northern Europe

claudiasorensen

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 35

Overall rating:

2 out of 5

Verified Review

8 Night Scandinavia & Russia (Warnemunde To Copenhagen)

Sail date: September 24, 2018

Ship: Norwegian Breakaway

Cabin type: Oceanview

Cabin number: 13818

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

The captain canceled three out of six ports because of weather which ruined the cruise. I didn’t pay a lot of money to sit on a ship. I wanted to see the destinations advertised. I would have been a lot happier if Norwegian would have offered to refund or at least give us a large credit on another cruise. But since I won’t cruise with them again I would prefer a 50% cash refund.

Embarkation

2 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

2 out of 5

Children's Programs

Service and Staff

2 out of 5

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Don’t .

Thumbs up

Ports of call

Warnemunde (Berlin), Germany Did not visit port

Thumbs Up 0

Tallinn, Estonia

2 out of 5

Thumbs Up 0

St. Petersburg, Russian Federation

2 out of 5

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Helsinki, Finland Did not visit port

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Nynashamn (Stockholm), Sweden Did not visit port

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Copenhagen, Denmark

2 out of 5

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Disembarkation

2 out of 5

12 Comments

LorenaRay 6 years ago

Safety is number 1 and weather no one can control. We cruise to visit ports we would not otherwise see, while enjoying a ship's amenities. We have sailed with 3 different cruiselines, each have their unique charms and or specialities. However this cruise did not fulfill our expectations. Our steward, waiters, bartenders were great. The tours we were able to do were great. However, there are numerous areas NCL should review to better their service, including a goodwill compensation package to keep patrons (competitor offers their clients). Their customer relations contact was a joke.This experience resulted in NCL losing 4 customers who had purchased 8 future deposits.

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nick684 6 years ago

I happen to know the Captain is a great fan of this app and once in a while he'll cancel ports just to read all the negative posts. He get kinda bored up there. Gives him something to do.

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picalo 6 years ago

Unfair review. Esm may be right... cruising not for everyone. Frequent cruisers seem to be people that love being on the ship and at sea.... the ports are a bonus, not the main event. But sorry that happened.

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elvis18 6 years ago

Disappointing 😯

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esm54687 6 years ago

Lesson learned: cruising is not for you because weather, political climate, etc can change from minute to minute thus impacting itineraries .... bet you'd complain if you were at Disney World and they closed outdoor rides in the middle of a thunderstorm. UGH

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floatersunited 6 years ago

Passenger safety is first and foremost but sorry to hear that

Thumbs Up 2

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MpressJuliet 6 years ago

Wow really.. Captain did what he had to do

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AguasFrescas 6 years ago

Dang sorry to hear that

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onlysail 6 years ago

Didnt read T & C did you

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hookem72 6 years ago

How dare the captain keep you safe! The thing is, if he would have gone to those ports, you would be complaining how he put your life in danger. SMH

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iKimmy59 6 years ago

Tame the weather.

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iKimmy59 6 years ago

Hi. You can claim the cancelled 3 ports through your insurance. Each port is £200. As we had to do this recently. Unfortunately we cannot take the weather!! Hope this info helps. Talk to your Cruise consultant.

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Other reviews of this sailing

Lousy experience - NCL made 3 last minute changes in itinerary - had to board in Copenhagen instead of Warnemunde (after we were already in Germany), then couldn't dock in Helsinki nor in Stockholm