The ship didn't sink...

This was our third cruise, our first with Norwegian. The boarding process took over an hour. The entire common area in the center of the ship stunk like a wet ash tray. Our balcony was smaller than either of the Royal Caribbean ships we had been on, and the chairs didn't recline (there wasn't enough room to anyway.) I was overcharged for my $3 for drink at one of the bars and it was never corrected even after going to guest services​. They each blamed the other. Our first dinner we were told we couldn't be seated because we were 3 minutes early, they weren't open yet. We could see the staff hanging out in the dining room. During our meal we sat with empty glasses for 15 minutes while our waiter visited with another table. All of the main "restaurants" had the same menu, a few of the meals did change each night. The meats were good but the sides were comparable to a frozen entree. The peppercorn steak came with shoestring french fries. Seriously. The food at the buffet was better, but limited. Usually four Asian dishes, burgers, fries, chicken tenders, two different meats (often the same meat just prepared different), and a few salads. The deserts looked good, that's it. The servers in the buffet area walked around with trays of drinks but not once were we asked if we wanted anything. As for the entertainment, at best you were given the performer's name, but no description of what the show was, i.e. singing, comedy, etc. We weren't able to stop at Great Stirrup Cay because the water was too rough to tender in. According to others we spoke with this was not the first time that happened to them. Communication in general was very poor. Disembarking was absolute chaos. Our stateroom attendant was excellent and we looked forward to the Ande's pillow mint chocolate.