Worst Cruise Ever

Norwegian Breakaway Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

1.0 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: October 25, 2015
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 12852
Traveled As: Family (young children)
Reviewed: 1 year ago

They are very disorganized and are not all about the customer experience. They charge for a lot of little extra things. Room service is no longer free, they got rid of lobster night and only have it in specialty restaurants which you pay for, gave me bootleg escargot. It was mushrooms, not snails. Had special where you received complimentary beverage package, but charged you for the taxes every time you were in port on every drink. My sister's room steward was horrible. She went down to adjust the gratuities and you have to email the form to them and they will refund you within two weeks. They had a game of family feud but did not have a buzzer so you had to make animal noises. It was just ridiculous. It was obvious they had cut backs and thought of how to cut back on the customer but be profitable for the cruise line. I've been on several cruises but this was by far the worst!

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
5 out of 5
5 out of 5
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