Getting to the ship was horrible, once on the ship I loved it.

Norwegian Bliss Cruise Review

thomastay

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 4

Helpful Votes: 59

Overall rating:

5 out of 5

7 Night Alaska Glacier Bay (Seattle Roundtrip)

Sail date: September 11, 2021

Ship: Norwegian Bliss

Cabin type: Suite

Cabin number: 15260

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The cruise was wonderful. The customer service on the ship made up for the NCL call center screw up. Go Haven once and you will love it.

Embarkation

4 out of 5

Hotel reservation through NCL was messed up, transfer from air port to hotel was messed up. We prepaid for transfer from air port to the hotel. Pre paid for hotel too. All were through NCL. NO ONE at air port to take us to the hotel, called NCL, they were closed. So I took a cab to a hotel across from the ship and paid for the only room they had left. Come to find out, the last customer rep from NCL that I spoke to canceled all the transfers and hotel, after I called to check on the reservationsca few weeks before the cruise. Since we were across the street, we walked across the street, dropped off our bags, ate breakfast, walked to the Haven waiting area. NCL phone customer service stinks. I did get to speak the the representative and she was horrible. I spent over 10k for a Haven room, and was not having a good time.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Or cabin was super. The butler was super. The person that cleans the room was super. Room was always cleaned, clothes were unpacked and put away. The is worth Haven every penny

Ship tip

The customer service on the ship is wonderful, the ship is beautiful and clean. Do the Haven at least once

Thumbs up

Ports of call

Seattle, Washington

5 out of 5

Seattle is not the cleanest place.

Thumbs Up 0

Juneau, Alaska

5 out of 5

Icy Strait Point (Hoonah), Alaska

5 out of 5

Cruise Glacier Bay

5 out of 5

Ketchikan, Alaska

5 out of 5

Disembarkation

5 out of 5

The room Stewart picked up our luggage and the next time we saw our luggage was after our flight home.

Traveler Photos

10 Comments

rmartin199 2 years ago

How far in advance did they let you know about the upgrade to the Haven?

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PaulzyJC 2 years ago

My first experience with NCL transfer 🚌✈️post cruise was flawless. Yes, there were a lot of folk who chose the transfer, but there were no issues getting a shuttle or to the airport. I wonder if the time I sailed was the difference (January 21st-Feb. 4th). Most bad experience I hear are sailings from last year. 🤷🏿‍♂️

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IbeApirate 2 years ago

I have had a major problem with booking transfers through NCL. Now i book the hotel seperately and use Uber/Lyft and no problems. I used to live in Seattle and it has really gone downhill. And yes, once you go haven you are spoiled and stuck.

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Bonny99 2 years ago

Thanks for the review.

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AuntPinkie 2 years ago

Appreciate your feedback. Glad the cruise portion of your trip was good.

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izrgreen 2 years ago

Thank you for taking the time to write a review.

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Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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cruising2004 2 years ago

Thank you for sharing your cruising experience.

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PiratesWorld 2 years ago

Thanks for the info

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javawoody 2 years ago

Thank you for sharing your experience

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