Alaska was beautiful; the Bliss was far from blissful.

Norwegian Bliss Cruise Review to Alaska - Inside Passage

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 26

Overall rating:

1.5 out of 5
Verified Review
Norwegian Bliss

7 Night Alaska Highlights (Seattle Roundtrip)

Sail date: June 02, 2018

Ship: Norwegian Bliss

Cabin type: Suite

Cabin number: 12794

Traveled as: Family (older children)

Reviewed: 3 years ago

Review summary

We usually cruise with Carnival. We love cruising with Carnival, but decided to give Norwegian a try due to the face that the Bliss had new and exciting things to offer. The disappointments began immediately upon embarkation with NCL and did not improve throughout the cruise. We have all agreed to never cruise NCL again and will share this information with anyone we meet who is planning on cruising. The staff were extremely rude. The service was below par. The entire family was disappointed with NCL and the Bliss. We have never had a bad cruise with Carnival, especially not a cruise that we regret taking!! Alaska was supposed to be a once in a lifetime trip for everyone. While the state of Alaska itself was beautiful, that beauty was definitely overshadowed by the terrible Norwegian experience. Carnival Cruise Line will without a doubt get my vacation money from now on.

Embarkation

2 out of 5
Our "mini suite balcony" room was smaller that the ocean view rooms we have stayed in with Carnival Cruise Line. It was definitely not "suite" worthy. If you consider our room a mini suite simply because it had a mini fridge, then you are poorly mistaken.

Ship experiences

Food and Dining

3 out of 5
Food and drinks were okay. The service behind the food/drinks was terrible.

Onboard Activities

1 out of 5
I wish that Norwegian would have notified us to book reservations for go-karts and laser tag upon embarkation. This message could have easily been sent to cruisers in any of the emails prior to the cruise that were sent by NCL. Also, the price of go-karts was advertised at $7/ride prior to the cruise. Upon embarkation, the price was $10/ride. False advertisement.

Entertainment

1 out of 5

Children's Programs

4 out of 5

Service and Staff

1 out of 5
Room steward never once converted our son's bed back to the couch position during the day. Doing this, would have allowed much more space in our mini suite. Considering that our mini-suite was smaller than ocean view rooms with Carnival, this lack of daily bed conversion made it difficult to walk around our stateroom during the day. Food service staff, buffet staff, and cleaning staff were all very, very rude on a consistent basis. Made the cruiser feel as if we were inconveniencing the staff. Staff at Guest Services seemed unknowledgeable and indifferent to our needs. Hostess safe at dining rooms were by far the worst- terrible, nasty attitudes. My husband was forcibly pushed aside by a buffet staff member as he was putting food on his plate so that the staff member could shut down that part of the buffet. He could not even get the food that was trying to get. I'm talking about, the buffet utensil was in his hand. He was not in a line; he was directly in front of the food item that he was trying to get. Uncalled for!!!

Ship Quality

1 out of 5
Not enough seating in dining room. The overflow room (Observation Lounge) was not designed to be an eating area. Table were much too small. You had to go up and down a floor just to get salt and pepper for your meal.

Cabin / Stateroom

1 out of 5

Ship tip

Cruise with any other cruise line, but if you are insistent on choosing this ship then here are my tips. Make reservations for laser tag, go-karts, shows as soon as you get on the ship! Bring salt and pepper down to the Observation Lounge with you if you are forced to eat in there.

Ports of call

Seattle, Washington Did not visit port

Visited this port prior to our cruise on our own.

Ketchikan, Alaska

1 out of 5
Not enough time in port. The Lumberjack Show was fun. We booked this off-site not using NCL excursions due to the huge excursion mistake that NCL had already made.

Juneau, Alaska

1 out of 5
Not enough time in port. We went to the Mendenhall Glacier and the sky tram. We again, booked this off-site not using NCL excursions. We felt rushed due to the short port times.

Skagway, Alaska

1 out of 5
Not enough time in port. Misprint on our excursion ticket. We were told to meet at the end of the pier for our excursion. After meeting there, we were told that our meeting place was actually at the ship. This was difficult seeing as the pier was probably 1/2 mile long!! The White Pass train ride was beautiful, but we only got to spend 30 minutes at the Yukon Suspension Bridge due to our short port time. After paying nearly $800 for an excursion, I was disappointed that we could not full enjoy all parts of the excursion. Upon embarkation, we were told that our son could not go on the initial excursion that was booked prior to our cruise due to his age. We booked our initial excursion through NCL's shore excursion phone line. Never once did our NCL representative tell us about an age restriction. She knew that we had a minor going on the excursion. This was not a good way to start our cruise.

Victoria, British Columbia

1 out of 5
Not enough time in port. Did not arrive to port until 4:00pm; left at 10:00pm. Then had to pack for disembarkation by 11:00pm.

Disembarkation

1 out of 5
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