Poor quality
Noordam Cruise Review to Alaska - Inside Passage
Review summary
very very disappointing. service was mediocre, very slow. Food was not good.
in room meals menu extremely limited. what was on the menu was nor what was served , ie smoked salmon with cream cheese, capers, and pickled red onin was in reality smoked salmon with lemon, mixed nuts became only peanuts.On day 2 we asked for the movie pack and were told "we are out, we have a lot of orders" really day 2, frankly poor planning. Was it a surprise how many people were on the ship?
Mini bar was not restocked with any degree of regularity or consistency, some days they would add diet coke and others not. How do they charge if they are so inconsistent?
Shows were okay but not great. The piano bar and the Blues club sounded good but the rooms were so small we could not get in. Again it seemed there was poor planning for the number of people on ship.
Last day (docking day) we placed an order for breakfast to arrive at 6-6:30, at 7 I called and was told first there was no order and then when I said I saw them pick it up was told it was for 7, then I was told it was on the way. It never arrived. at the airport we ran into the people in the next cabin and they asked if we ordered breakfast. they had the same experience of not receiving their food.
a great number of the staff did not speak or understand English and were unable to assist us.
Extremely disappointing.
while we loved the scenery and the shore trips. I would not recommend Holland American for anyone and would not travel with them again.
We have traveled on Carnival before and had great food, great in room menu and great service.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
use another cruise line
Ports of call
Vancouver (Canada Place), British Columbia
11 Comments
rgbenning 8 years ago
Kennicott 8 years ago
BAK1061 8 years ago
Whoa ! Hold on......I never even read your post. I was responding to what was written here. The get up early and get your coffee was a general point of info, not directed at you. And no, I don't know your circumstances, nor do I presume anything about anyone, but responding in a surly manner won't buy you any points..
I reiterate, we had a GREAT time on the Noordam. If the rudeness you showed me based on one sentence was the same attitude you showed on your cruise, perhaps that's why you had a less than stellar experience. Being nice goes a long way.
Now that I think about it, you can get limited room service the morning of Debarkation. We have it on Norwegian every time. I don't know why you were told no room service, other than HAL being a Carnival owned company and CCL is cutting back every way possible. So, if HAL & Princess are cutting back too, people will spend their money elsewhere. And Carnival execs will be left scratching their heads.
kenmcin 8 years ago
Is there a point in sending me comments from other cruisers? Am I supposed to change my mind? If they do not serve breakfast they 1) should not put out menus and 2) should have told me that when I called.
BAK 1061 please when you do not know me or my circumstances do not presume to tell me to get up early and go get my coffee.
I am happy for those that had a good experience, I did not.
SvetlanaS 8 years ago