Besides of some experience onboard, the rest was awesome.
Embarkation
5 out of 5
Ship experiences
Food and Dining
2 out of 5
Well, they used to have a great selection of food, now it’s basically the same menu every day. The ice and water machines worked when they felt like it or worked after leaving your hand in the sensor area for a few minutes.
Onboard Activities
5 out of 5
The hydro pool was fantastic and gym, that’s what we mostly used.
Entertainment
5 out of 5
All shows was great.
Service and Staff
5 out of 5
Room stewards were great, (5 stars), Rio and Heri, they went above and beyond. Dinning staff, (1 Star), tables were hard to get one clean, to get water or any drinks, my wife and I either chase them down or went to their station to get what we needed. Kitchen staff, (1 Star), never have I seen serving staff with an attitude, not all mind you, but I had 5 of them that shock the heck out of me.
Ship Quality
5 out of 5
Better than buffet area.
Cabin / Stateroom
5 out of 5
Both cabin stewards, Rio and Heri, are the cream of the crop, at lease the 2 we had.
Ship tip
Pray it gets better in buffet area and kitchen staff.
Do they still have the glass in front of every station at the buffet? I have a friend cruising in the Rotterdam and he just told me they do have that, and that half the buffet is closed. What a letdown.
Sorry to hear about your experience with buffet staff. Years ago, HAL had excellent service—made you feel like royalty. Guess the entire cruising industry has taken a hit post-pandemic, sadly.
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