Great Cruise but service lacked

Nieuw Statendam Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 27

Overall rating:

3.2 out of 5
Verified Review
Nieuw Statendam

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: November 19, 2022

Ship: Nieuw Statendam

Cabin type: Balcony

Cabin number: 4147

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I'm sure it would have been a different experience if it wasn't during Thanksgiving, there was not near enough staff for a sold out cruise, every person we talked to said the same thing. If you don't want to be around kids, this is not the cruise to book during Thanksgiving or other holidays, in talking with other seasoned guests, they said there are not normally as many kids as there were. Book early for excursions and main dining room. If you choose the "Drink Package" it covers drinks up to $15, there is a 18% gratuity added to that and then there is a place to put an "additional tip" on a paper receipt every time you order a drink! Definitely noticed if you didn't tip over & above the 18%, the servers generally bypassed you. If you order a double, you will end up paying an extra cost. The food was okay, not fantastic other than in the specialty restaurant. The BB Kings All Star Band was fantastic, as well as the Dance Group in the World Stage. The cruise ship itself is really nice, it's modern, clean, easy to get around.

Embarkation

3 out of 5
Had no idea where to get our room keys until talking to another guest

Ship experiences

Food and Dining

3 out of 5
Food lacked flavor in main dining room, food in pizza restaurant was blah, Specialty Steak Restaurant was awesome, buffet isn't great if you don't eat pork

Onboard Activities

4 out of 5

Entertainment

4 out of 5
BB All Stars band was amazing!

Service and Staff

2 out of 5
Service was horrible, not near enough staff for the amount of people on the cruise during Thanksgiving holiday

Ship Quality

3 out of 5
The design is totally find, but during the sea days due to lack of staff the pool deck was a mess with used plates, cups/glasses, empty drink cans.

Cabin / Stateroom

2 out of 5
Didn't realize this room was looking directly at the lifeboats, requested to move cabins but didn't get moved.

Ship tip

Be mindful of where you pick your cabin

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Grand Turk Island

3 out of 5
Just wasn't what I expected, it's very small, 7 miles, the beach is incredible but the rest of the terrain is not very picturesque

San Juan, Puerto Rico

4 out of 5

Charlotte Amalie, St. Thomas

4 out of 5
We went on the "Ultimate Island Excursion", can't really call it "Ultimate", there is only one stop at the Mountain Top and then you go to the beach. Expected more from the tour. Megan's Bay is beautiful

Half Moon Cay, Bahamas (Private Island)

4 out of 5

Disembarkation

5 out of 5
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3 Comments

javawoody    1 year ago

If you don’t want crowds, it’s best to avoid holiday weeks

AuntPinkie    1 year ago

Appreciate your feedback. Your experience with cruising Thanksgiving week, should help others. Sorry you chose poorly this time. Glad you enjoyed your parts of the cruise.

Gwbigdog    1 year ago

Thanks for sharing your cruise with us

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