Never again

Item: Nieuw Statendam
Rating: 2.3
Author: joe95607879

Nieuw Statendam Cruise Review to Caribbean - Eastern

joe95607879

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 65

Overall rating:

2.3 out of 5

Verified Review

14 Night Eastern & Tropical Caribbean Holiday (Ft. Lauderdale Roundtrip)

Sail date: December 29, 2019

Ship: Nieuw Statendam

Cabin type: Balcony

Cabin number: 4014

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Like I said earlier that shift needs a complete culture adjustment, the staff feels that they’re doing you a favor and there are unpleasant people there were a few that were nice but 95% of them had attitudes and felt like they were doing you a big favor by being there, never again will I Cruise on Holland America. It actually gave me a very bad taste about ever cruising again.

Embarkation

2 out of 5

Ship experiences

Food and Dining

1 out of 5

The food was very good, the bartenders and the service was horrendous they made you feel like they were doing you a big favor and got annoyed at you if you asked for anything different

Onboard Activities

1 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Service and the staff were fine with each other they joked around with each other they were nice to each other but they treated us like they were doing us a big favor and it was a big inconvenience I’ve never been treated so horrible before on a vacation or a cruise line they need a complete culture change on that ship

Ship Quality

3 out of 5

The retractable roof board over the pool area was a terrible design they kept it closed most of the time and the aft pool area was nothing more than an afterthought, the crew was annoyed when they had to put the chairs out and there was absolutely nothing to do out back there no music no entertainment it was horrible

Cabin / Stateroom

3 out of 5

The cabin was pleasant

Ports of call

Ft. Lauderdale (Port Everglades), Florida

3 out of 5

Amber Cove (Puerto Plata), Dominican Republic

3 out of 5

San Juan, Puerto Rico

3 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Half Moon Cay, Bahamas (Private Island)

2 out of 5

Disembarkation

2 out of 5

6 Comments

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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DrueNSandy 4 years ago

Maybe it was your attitude. Ship staff are servers not slaves and almost anyone can sense when someone is copping a condescending attitude toward them. I always greeted everyone that I made eye contact with. Kindness makes a difference.

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4Goodtimes 4 years ago

I meant JT, not IT!!!

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squadleader4155 4 years ago

Sorry you had a bad experience. The HAL cruises I've been on have been the exact opposite. The Crew members I've dealt with have been without fail the most helpful and friendly I have ever encountered on any cruise line. Hopefully, I'll find them the same way on my next HAL cruise.

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4Goodtimes 4 years ago

Maybe IT is correct!!!

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CruzeFan 4 years ago

Sounds like cruising isn’t for you. Most cruise workers go above and beyond to please customers. Maybe the attitude of the customer was more of an issue than the workers.

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