I really do not recommend Holland America
Nieuw Amsterdam Cruise Review to Alaska - Inside Passage
7 Night Alaska Inside Passage (Vancouver Roundtrip)
Sail date: July 02, 2016
Ship: Nieuw Amsterdam
Cabin type: Oceanview
Cabin number: 4075
Traveled as: Couple
Reviewed: 8 years ago
Review summary
I had some issues with the charges and credits and the front desk personal was very unprofessional to help me to solve the issue. The person at the main front desk person was smiling (it was fake smile) but no help at all. Basically ruined my vacation for the small amount of charge. Did not even let me talk to the manager. TV at the state room did not work and several attempts to fix the problem. Food was sub-par and the entertainment was very poor. The service personal was not very friendly compared to other cruise line and some were very rude when they serve. Some were actually laughing at elderly who needed help. I sent an email to the Holland America and I have not heard from anyone as yet. I guess they really don't care. I have been to many cruises with other cruise lines and I would never go back to this cruise again I am going to tell everyone I know to not to travel with Holland America. I guess they tried not to give me a credit for lousy $200 compare to thousands of dollars that I spent on this trip. But they will get this bad review and more. I strongly recommend not travel with Holland America ever.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Don't travel with this ship or Holland America period.
Ports of call
Vancouver (Canada Place), British Columbia