Nieuw Amsterdam Cruise Review to Caribbean - Eastern

Contributor Level: Third Mate

7+ cruises


Helpful Votes

4 out of 5

Wrong room

Sail Date: February 14, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Inside

CryingWe were scheduled to be in room 4018, when we arrived to the port we were told our room had been changed to 1031, after checking we  were told that this was below the casino, some thing I a aided like the plaque, we were unable to be moved and endured noise which awakened us almost nightly.our complaint was answered by earplugs being left in our stateroom. Because we were arbitrarily moved our luggage was lost being denied entry to the dining room in Bermuda shorts and needing medication in those backs we were very frustrated, they finally arrived 6 hours later after several calls and visits to management. To add insult to injury. When we went to discuss this the next day we were told no report of the missing luggage had been documented.



Cabin / Stateroom
Were reassigned to room 1031 noisy"
Ship Quality
Destinations and Excursions
Half moon crowded , difficult to get lounge chair, food buffet line long and food very disappointing chicken undercooked.
Food and Dining
Dinner great , breakfast in dining room very poor service long waits. Burgers at the diner amazing!


Burgers were divine from the diner, yum staff very helpful and friendly.

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