Wrong room

Nieuw Amsterdam Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 45

Overall rating:

4 out of 5
Verified Review
Nieuw Amsterdam

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: February 14, 2016

Ship: Nieuw Amsterdam

Cabin type: Inside

Cabin number: 4018

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We were scheduled to be in room 4018, when we arrived to the port we were told our room had been changed to 1031, after checking we  were told that this was below the casino, some thing I a aided like the plaque, we were unable to be moved and endured noise which awakened us almost nightly.our complaint was answered by earplugs being left in our stateroom. Because we were arbitrarily moved our luggage was lost being denied entry to the dining room in Bermuda shorts and needing medication in those backs we were very frustrated, they finally arrived 6 hours later after several calls and visits to management. To add insult to injury. When we went to discuss this the next day we were told no report of the missing luggage had been documented.



Ship experiences

Food and Dining

5 out of 5
Dinner great , breakfast in dining room very poor service long waits. Burgers at the diner amazing!

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Were reassigned to room 1031 noisy"

Ship tip

Burgers were divine from the diner, yum staff very helpful and friendly.

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Grand Turk Island

5 out of 5

San Juan, Puerto Rico

5 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

Half Moon Cay, Bahamas (Private Island)

1 out of 5
Eat before leaving ship, food poor and lines long
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