Navigator of the Seas Cruise Reviews - Reviews

We had a fabulous time. The renovations on the Navigator of the Seas make it feel brand new. Love the layout of the ship and especially love the promenade. the ice show was very nicely done, along with the performance of the Texas Tenors. however they need to get better comedians did not enjoy them at all. the food at the Windjammer buffet was just average. the food in the dining hall was very good. Only ate at the Portofino specialty restaurant it was so good we ate there towo lunch times. The dining staff and our room steward were fabulous, as well as all of the other customer service we received on the ship very happy with it all. the spa is smaller than the last cruise I went on however the services were good and I was treated as if they knew me on a regular basis. enjoyed my first massage so scheduled a second one and also had a pedicure. love that they had a variety of unique little bars to go and sit and listen to different types of music and enjoy different drinks. We have gone on both Carnival and Royal Caribbean, Carnival 3times and his was our second Royal Caribbean. We will never go Carnival again. We will go Caribbean for all future cruises. we really like this ship and had a great time that we would sail on her again.

Traveled aboard the Navigator of the Sea out of Galveston TX June 1st thur 8th ports of call Rotan, Belize and Cosumel. The enertainment, food, activities were less than I had expected after having traveled on the Royal Caribbean Allure ofthe Sea. There was a wave runner but no waterslide which was a downside for me since I was traveling with a child never the less he made some friends and enjoyed himself. The room attendant did not make the animal out of towels until I requested them and then only every other night. The main dining room staff as well as the wind jammer staff were Great! With that being said the Guest Service Staff which I had not ony my experience but witnessed when waiting in line was Anything But Customer Service. Not sure if it was a lack of training or not having the authority to make decisions to satisfy the customers. A Family at the counter had purchased the soft drink option but

could not get any service poolside but was asked to go inside for there soft drinks and for the price they paid had expected to receive  service poolside. I was shocked when Guest Services Rep asked them for there drink containers back like really they did receive a refund lacked service. I had  2 complaints the 1st was on the night before our toilets wouldn't flush no kinda warning via note on door, TV, or phone horrible we had a connecting cabin oceanview and theres wasn't working either. I called mainteance she stated they were working on it ok. I went to 10pm comedy show returned to room toilet had cleared thought problem had been taken care of only to find out once again after using it that it still was not working. I called again this time lady had attitude which is why i went to guest services and the fact that they should had left a note on the doors or had room attendant in hallway allerting guest to use restrooms in different areas at very least message on phone or TV. They offered a bottle of wine for our 2 cabins I explained we didn't drink she said well that is all we can do so they sent it to our cabins. Unless the wine was $3 a bottle they coud  given me a onboard credit. The other issue I had was at Johnny Rocket we had lunch there which was to include soda/soft drinks the soft drink machine was down not the waittress fault but the manager lack of customer service. It wasn't until we finshed our food after asking several times if they could get soda from another area that the manager said yes then we got the wrong soda. When I went to guest service I was told that the resturant manager woud have to call me luckily I was in the room when she  called. I explained that we choose to eat there for not only the food but also for the unlimted sodas which we didn't get to enjoy. There were 4 of us from 3 cabins she said I can refund 1 I said well there were 4 of us that had the same exerience she said well what do you want me to do the line to the machine was clogged and that wasnt'r  our fault I said it was not our fault either she said they would issue a refund. It didn't stop there 3 of us received a refund my daugher didn't when she went to Guest Services they told her no she had a shake she said no my mom did which was not the issue anway because I paid for the shake it was not included it wasn't until my older son went back with her (she was 18 by the way) that they issued refund.  Very dissapointed with Guest Services and there lack of service 

Cornellia Johnson 

I really enjoyed my cruise on the Navigator. The staff was very friendly and professional.I plan on another cruise next year . The only thing I would have liked more on  the ship is to have a coffee station on the decks where you can smoke.

This would have been 5 stars but upon arrival at The Port of Galveston the customer service agents were very rude.  After being dropped off, my daughter's husband had to park the car.  There was a party of 22 and we were made to stand out in the sun until he came back.  There was no organization at the port.  

We took our grandson on his first cruise and choose Royal Caribbeen Navigator of the Seas for this adventure as we had not cruised with them before and now we are going to use them for all our cruises in the future . First of all we had one of their new rooms on deck 12 and it was as good as a suite for us the size and view, you could see all out over the front of the ship for miles .

Our room staff made us feel right at home and took great care our room and they even made little room animals it was always clean and comfortable .

Our dining staff were the top the line especially for me since I have a eating problem as I can't eat alot at a time and they worked with me to make sure I had all I needed even if it meant they had to bring different things  we hope to see them do well in life see them again.

We had a bad trip on Carnival shipline as they  lost luggge , took us to an different port not the one we paid to see but to Key West Fl and did'nt do anything about our ruined trip we will never sail Carnival cruiselines and will tell all our friends the story

We received unusually fine service from our waiter and his assistant on the cruise as well as from the room steward.  Our beverages were ready for us when we came to the table.  The food was servde in an attractive way and with a smile.  Our family of eight was greeted by name during the dinner.  Our room steward made sure that we had ice and a clean and inviting room.  

We were disappointed that we no longer could receive a daily newsletter about the USA, Canada and Great Britain.  We also missed having a real library.  The books were few and there were no maps or reference books available.  We always enjoyed these service before on cruises with Royal Caribbean and Celebrity.  "Cut backs" perhaps?

Our dining room waiters Glenn and Jhonny were amazing! Glenn learned our "good names" and our idiosyncracies so quickly that we never had to ask him for anything it was already done. Overall the food was very good but sometimes just different than we are used to at home. Milton was our cabin attendant and he was amazing! Milton was there when needed and almost invisible other times so you didn't feel rushed or pressured to leave your cabin. The cleanliness of the ship was good and the employees tried their best to keep up with what I would say disrespectful slobby guests. I realize that everyone was on vacation but many guests never returned towels to the towel exchange area and would also leave uneaten food and trash with their many empty drink glasses everywhere. The area of improvement that affected me the most was the age ranges of the activities on board. The teen age range was 12-17 years old. As my 17 year old (2 weeks shy of 18) said "I don't want to hang out with 12 year olds!" Then the many sport related tournaments were for adults 18+. The coordinators of these events actually carded the guests and my 6'5" college age 17 year old son wasn't allowed to play a silly ping pong tournament with his siblings and father. I was told it was a legal issue from corporate and they couldn't have minors playing with adults. My suggestion to them was to have more family oriented tournaments or no age restrictions at all. Since we were a family traveling with 5 older kids (14,17,19.20,21 years old) we made the best of it and made our own mini golf tournaments and the like. We enjoyed the 3 excursions we booked from Royal Caribbean. The Royal Caribbean Excursion desk was great since we had prebooked and prepaid for our excursions they never questioned us when one of our family members fell ill and needed a refund for all 3 excursions. In Cozumel we enjoyed the historical tour of the Mayan ruins (minus the mosquitos!) and in The Grand Caymans the stingray snorkeling was so much fun and not scary at all. The Jamaican excursion was the most organized of all three ports. Yes The Dunn River Falls excursion can be a bit cheesy but I would still recommend it as I loved the rainforrest jungle experience since I am from Phoenix Arizona and don't get to see that kind of beauty.  Overall this was an amazing trip that I enjoyed immensely and would do again next week!

From the minute we boarded the ship the entire staff was so helpful and accomodating! We were traveling with an 88 year old parent and the staff went out of their way to make sure she enjoyed herself. Although this ship is not one of the newer ones everything looked really nice because of the recent remodel during drydock. The balcony staterooms seem to be much larger than some of the other ships which was a pleasant surprise.

The ship was very clean and the service from the staff was great.  There were lots of activities and the gym and spa were fantastic.   However, the food was bad, which was very disappointing.

The ports on this cruise were disappointing as well/   The port activites were expensive, expecially for what you got.  In Honduras, we went to the recommended beach (which had armed guards, because crime is so prevelant), and the waiters tried to rip us off and double charge us for drinks.  The waiters also charged us for beach chairs in the sun (even though we already paid for the beach package and there were plenty of open chairs).   In Belize, there is no beach option - you either have to do an active jungle tour or hang out in lame shopping area in port.   The recommended beach in Cozumel was fine and the service was very good.   I would not do these ports again - lots of poverty and the port locations were not great. 

WE always enjoy cruising on Royal Caribbean and the Navigator or the Seas is a wonderful ship.It was a pleasure to meet so many nice people who were traveling and also the couples at our dinner table. We found out we are from right around the Dallas area.   The excursions and ports were fun and interesting. The Trolley ride in Grand Cayman gave us lots of history about the island.  We had not really liked Jamaica before but Royal Caribbean built the new port at Falmouth. This was our first time to see it and it was just great. We felt very safe and it even had a DQ where we enjoyed a Blizzard!  Our Red Stripe Beach excursion was wonderful.  The water was beautiful and warm, the sand was smooth and even had shade trees to lie under. We had the most wonderful massage right on the beach.  I highly recommend this fun day...but use lots of sun screen.  I got a little burn because I didn't think I was going to be out very long....doesn't take long to get too much sun.  We really enjoyed this day and would do it again when we return to Jamaica.  Can't wait to start planning our next cruise.  Maybe back to Alaska.  If anyone plans to cruise very much, consider joining the Crown and Anchor group on Royal Caribbean.  You are treated like royalty because they really appreciate return customers.  Of course all cruisers are treated great, but you even get a few more perks the more often you return to RC.  The curfew for kids makes the nights much more restful than on other ships we have sailed.  For us Texans, Galveston is a wonderful port to drive to and  not have to worry about all the rules on planes these days. 

The dining room food was extra good. The desserts could could use some improvement. My bed which was located on the 12th floor was like sleeping on a hardwood floor, but I had an egg carton sponge top put on it the next day which made it comfortable. The entertainment was very good. Loved the London show & the Bubba Feathers Band. The Live music, when they had it; was ok. Too much Bingo! I don't think Bingo should be played in the cocktail areas & at the pool! They should have Bingo in a room like Carnival does. The Buffet was good except on my past 7 luding Carnival & Royal Caribbean, the omelets were big & delicious. On this ship they were small & very few ingredients & very few to choose from. I was very disappointed. Our room attendant wasn't as friendly & accommodating as I was used to.

Overall the cruise was great especially the ice show. However there was some items that could have been improved. The amenities have steadly declined from past cruises. There should not be an additional charge for certain menu items on the dininig room menu. Smoking should only be permitted in designated areas on the outside deck, especially not in the casino which you had to always pass thru to get forward or aft. Parking instructions could have been better. Previous requests for special celebrations, such as birthdays or anniversaries were more impressive with a cake to be shared with the table instead of a small pice of cake with a candle. Also price reductions for guests that booked one week before sailing should be offered to guests that booked well in advance or at least a cabin upgrade if requested. We booked a total of 5 rooms however the 2 rooms booked 14 days prior to

sailing were more than $250. cheaper

For our first cruise exeperience, IT WAS AMAZING! We can't wait to go again :) Everyone was polite and kind. Our favorite time of the day was dinner where we were greeted by our waiters Raymond and Junmar! Both were always soooo happy with their big warm smiles and Junmars cute giggle. We didn't want to come home to reality, that's for sure!! Royal Caribbean provided us with the best vacation experience to remember and we will definitely cruise with Royal again! 

Great ship.  Loved the port visits,  All the staff onboard were great, especially Rolitsa and Mariana in the main dining room, and Damian our stateroom attendant.  Two issues I would like to see changed:

1.  Need more bartenders.  I never saw more than one bartender in an area at a time.  This made for some very long lines, especially around the pools when one person was trying to serve several hundred people. 

2.  The evening entertainment was lacking.  We missed the show in the theater on the first night.  Instead we went to the mystery diner at Giovanni's Table.  Food was great and we had fun.  We went the second night to see a so-so musical production, then later for a comedy show.  The comedian was good and had my wife laughing hysterically.  There was nothing else until the last night.  We saw a comedian/juggler who was actually very funny (probably the best act on the ship) and a closing musical number.  Later that night we saw another comedian who was not funny at all.

Once again, the ship and staff are great.  We would certainly sail on Navigator again.

Now the real negative...  The port of Galveston was a real mess.  Getting on the ship was disorganized and slow  - frustrating but acceptable.  Getting off was a nightmare.  The first groups got off at 7:30,  We were scheduled for 9:30.  Well, 9:30 came and we went but we didn't.  They changed our time to 10:00 then 10:15.  Then they announced that Immigration hadn't arrived yet.  So everyone that had got off before us was still standing in line on the dock.  We finally disembarked and got in line about 11:15.  We got through Immigration and Customs about 1:10 and were picked up by our shuttle at about 1:30.

Do not expect the same speed and professionalism that you get in Fort Lauderdale.  Yes, of couse we would sail on Navigator again or any other RCI ship.  And Galveston is much more convenient to Oklahoma than Florida.  But Port of Galveston really needs to get their stuff together if they want to be a player in the cruise industry.

Beautiful Ship and easy to navigate your way around it. Some Ships take several days to most of the Cruise to get around. Not this Ship. It has some Great Features like the Ice Rink, The Flow Rider & the Rock Climbing Wall. The Staff was very Friendly and concerned about your Happiness & Satisfaction. The Ice Show was fantastic! We have mainly Cruised with Carnival and have not been on a Royal Carribbean Ship in almost 10 years. But after this Wonderful Experience, were Switching over to Royal Carribbean.

Navigator of the Seas is a beautiful ship. We had a great relaxing vacation.  Food was exceptional.  My family like the snails and they served them every night.  Staff was friendly.  It was all very comfortable.  Shipped looked new,

we had good cruise until we went to transfer to airport.bus company would not take us back to airport in time to catch plane.they said they had to have full bus.about 10 of took cab.i called to advise cruise only

about problem and was told jennifer from royal carrabean would get back to us.never heard from her.don't  know if i will cruise with them again

The only thing I can say negative about this cruise was the process for getting a tender ticket for Belize port of call. We were told the tickets would be handed out at 8am in front of 2 Poets Pub. I was waiting for my tickets at 6:30am (along with many others) as I had an excursion that was not a RC excursion and needed to be on the first tender to get to my meeting place on time. There were no RC reps until exactly at 8am and by then a mob of people were waiting to get tickets. They set up their table at the entrance of the pub which did not allow for any type of exit from the line. It was extremely unorganized and passengers were arguing over who was there first, second, etc.... This made a difference because only so many people can fit on a tender and each person was allowed to get as many as they wanted. The first person got 50 tickets, then20, then 14, I only needed 2. Once we had our tickets we were instructed to go straight down to the tender at which point NO ONE collected our tickets we had just waited 2 hours for. Very misleading and unorganized. Other than that, it was a great cruise.

The layout of this class of ship lends itself to accomodating whatever mood you are in. Always activities going on, but also many nooks if you'd rater relax and read.  Love the large space of the promanade and all staff are friendly and helpful

We had a wonderful time ziplining-eco suspension bridge walking-beach visiting in Rotan, visiting the beach of Belize, and a private jeep tour in Cozumel to the most beautiful beach!