Navigator of the Seas Cruise Reviews - Reviews

I had an amazing time.  The ship was clean and very organized.  There was a lot to do and see.  The services was awesome, friendly and very helpful.  I am telling all my friends and family about this cruise and cruise line.

Never a dull moment. There is always something to do. There were great shows to see each night. The food was amazing and plenty of it! The people on board took great care of us. They were always very friendly and helpful.

Before we even got on the ship we encountered our first mishap. We went to check our bags, and the baggage handler told me to put the bags on the cart myself. This is HIS job, but wanting to just get on the ship, I complied. We checked with another agent what our stateroom number was, only for the baggage handler to toss the tickets toward me and told me to tag our bags. Again, HIS job. I did this, thanked the man for his service, then my fiancee and I started to walk away. He called us back, and dropped this bomb on us..."Customarily, when someone helps you with your bags...you tip them..." Needless to say after doing his job for him I was not inclined to tip. We exchanged words, and we began to walk away. This is when he says "Have a nice trip. Hope your bags get to your room...". Yes. This actually happened. Needless to say we got his name and complained as soon as we got on the ship. What were we told "He's a port employee, not a Royal Carribean employee..." I understand that, but I made my case to guest services that these people are the first encounter many passengers have with RC, AND that they handle the passengers belongings. They are de facto employees.

Major Issue 2: In the casino one night, having fun. Not drinking. Let me say, I'm a youthful looking 26 year old. There are children running around unattended between the slots, being kids. A RC employee comes up to me and asks "How old are you, sir?" Implying that I'm too young to be in the casino area. I told him I was 26. "Really, sir? Are you REALLY 26?" Sarcastic, and again implying that I am lying and underage. Again I told him I was 26, and that he could see my ID. He began to walk away. I joked to my wife "Glad he's keeping the kids out of the casino!" (a reference to the million kids running around who actually ARE underage). The RC employee stops, comes back to me and says "What did you say, sir? Would you like to say that to my face? Would you, sir?" All the while stepping closer to me, clearly violating my personal space. He was trying to engage me in an altercation! An employee was trying to fight me! I laughed it off and told him to calm down as it was a joke, but I was livid. We went to complain to guest services about the incident, and several other minor incidents where RC employees had been less than professional. We were assured that kind of service was unacceptable and our report would be reviewed.

Major Issue 3: The day we returned home, our onboard account was charged $500 or so that we spent on the ship. The next day, I noticed that this $500 had been refunded to our account. I was actually incredibly impressed. Royal Carribean had actually stepped up, acknowledged that their employees had not afforded us the service or respect we should have been afforded, and refunded us our money as a gesture of good will. Completely changed my view of RC. Not so fast...the very next morning, that refunded money had AGAIN been charged to our account. Charged. Refunded. Charged again. We were not happy.

Major Issue 4: Still ongoing. The service I received when calling the RC customer service line was appaling. I was told that RC did not refund money, that it had never happened. I have a bank record of it! I was also told that none of our complaints were filed on the ship, and the rep even insinuated that I was making these incidents up! Then she refused to escalate my calls. I finally managed to get transfered to a competent rep, who is investigating the issue.

I have contacted the Texas Attorney General, who seems very interested in what RC's response will be to my complaint...

This is our second cruise with royal carribean, came with 2 other couples one couple cruise with holland America and the other first time cruisers.  Loved the service we received from Bernadette our cabin steward , Jah Jah and Carlos our waiters.  Cozumel was beautiful as alway, snorkeling at Grand Cayman wonderful, Dunns River Falls was a blast.  

This was an experience of a life time! the overall trip... there were a group of us from our little city in Texas about 70 in total. Great family and friends! As a whole it was a positive experience.

great trip  lots of great staff. we are already looking to go again. we booked late so not a lot to choose from room size. we had smallest room. next time we will get suite.

 I have cruised with Royal Caribbean many times and this cruise did not disappoint in any way. The dining room service and the bar service was excellent better than I remembered. I am a big big fan of the ice shows and the audiences (I went twice by the way) were very appreciative. I hate to see the ice shows go in the newer ships I hope they are more reasonable in that regard. Bumper cars? Really!?!?!?

it was our 25th wedding anniversary trip it was grate the dining was aswome our serveres were MELVINE AND ROHAN grate people, we just got back from our cruise and we are planning  the next one this time with oour kids and grandkids

I'm a cruise traveler.  I have been on pretty much every cruise line.  But this was my first time on Royal.  I chose this cruise line because of the commercials of Kristin Chenoweth.  Of course, I was on an older ship not the one that she recommended.  It was OK.  Just not what I expected.  Let me start with the food choices.  In the dining room there were no good choices. The classics should have consisted of a lasagna or spaghetti, chicken fried chicken or steak, or a fettuccine pasta.  We found ourselves wanting the ambiance of the restaurant but not eating the food. The restaurant wait staff were great deserving a 10.  But they could not change the menu choices. Then they have the Windjammers with the same food day after day.  No food choices except for Cafe Promenade after 9 p.m. Then rest assure you are going to get a sandwich. Most of the decent food cost an up charge.  For example to get a good burger.  You have to go to Johnny Rockets and pay 5.95 a person plus tip, plus drinks.  Even cheap Carnival gives you Guys Burgers for FREE.  Then you have room service.  Order by a certain time or you will be charged a fee.  We had the beverage package but if we decided to use a regular cup instead of the souvenir cup we were stopped and ask to show our beverage id on our ship card. I guess I was use to getting food and having some special food events at night.  There are cruise lines that do the Mexican buffet one night at midnight.  And a chocolate lover event late night. Even a barbecue event on sea days. But none of that was on this ship. Okay so off the food.  Now lets talk entertainment/games.  You play trivia.  Not asking too much but even if you win you get a highlighter or a zipper pull.  But what about something to remember your vacation like a small trophy. Also, the shows.  I guess I was expecting grandeur.  With a Tony winner promoting Royal.  I thought better shows with sets and massive talent.  Although, the ice show was beautiful. Beautiful set design, costume and talent.  The show was the right length as well.  The Quest was fun.  It was interactive.  I even brought my teenage daughter and she loved it.  The cruise director is funny and personable.  As far as the smoking in the casinos.  I hated it.  Any time I needed to get to my room, I had to walk through there.  Although, I know that it will be a long time before one cruise line steps up and takes the ball and get rid of it.  I worked for Marriott a long time.  They were the first to get rid of smoking on property and after a month later all the hotels followed suit.  Shopping was okay.  They need much more event shopping and a lot lower prices.  Then the rooms.  Very small must have done with a wide angle lens. The beds fold out on top.  Not use to that.  Was on another cruise line where they were on the other side of the room.  Great for safety, I would think.  Then there is the shower.  Only one if you get the ocean view room.  Other cruise ships are retrofitting the two bathrooms in one ocean view room.  The room attendant was very efficient.  He cleaned the room from top to bottom.  He was friendly and he defiantly was deserving of his tip.  The embarkation and debarkation had many kinks.  I arrived early but the time I was on the ship they were in the drill.  It's wasn't efficient checking in at all.  In fact, in all my years this one took the longest ever.  Not sure whether there was a problem or what.  Getting off was the same challenge. We were sent to crowded rooms with lots of people and had to wait for a time.

I'm not telling anyone not to take this ship.  You could absolutely love this.  Or if you a comparing to others you may not.  I know that Royal makes other ships and I am willing to give them a chance but Navigator I won't do again.

This was our second cruise with Royal and it did not dissapoint. We are spoiled in that we went on our first cruise on the Allure of the Seas. With that said we had a great time and would cruise on navigator again.

We took our grand kids on the Navigator of the Seas since it was departing from Texas where they live.  We were on this ship ten years ago and for the most part all was wonderful.  RCCl needs to work on disembarkation as this was beyond horrible.  Otherwise, all was perfect.

When I booked I was told I will receive $150 credit for room.  Turn out I had only $50 credit.  When I was in the ship, I have checked with customer service on board, they gave different reason...like my room was only 2 people then my room was inside...and they said I need to talk with my agent?!  Well!  We went with a big group, not only me receiving $50 credit....Yeah, someone got $150 credit, someone got $100 and $50....not consistency.

it was ok but they don't have much of entertainment especially in the pool are the music suck and they cut it to short the cruise director need to go the  shows sucks  

The Navigator of the seas was a great ship, the staff was great, the cabin very comfortable, excellent shower!  The only negative thing was the lack of free movies in the cabin, you had to pay $13.00 to watch a movie when other cruise lines we've been on play free movies in the cabin.  The food was excellent, the gym equipment was top notch.  The ports of call were nice, we rented a jeep in Cozumel and got ripped off getting gas, they charged $32.50 for a 1/4 tank, but what could we do?? Frustrating!!  Grand Caymen was wonderful, we rented bikes and stopped along the beach for a great lunch on the water.  Jamaica was ok, we went to Chukka park for zip lining, dune buggy ride and a very short boring float down a small stretch of river.  It was way to crowded so we didn't get to do all that was included in our excursion that we paid for.

i never received my $50 credit from so I was extremely dissapointed.When i booked this cruise the agent said tht each stateroom would get a $50 credit.they lied

The cruise exceeded my expectations. We had a group of 6 from ages 10-40. There was something for everyone to do. The food was amazing and the service was even better.

The staff was great but the Main Dinning Food was just OK. No filet or lobster unless you pay extra. Even a burger at Johnny Rockets was extra.  Felt like they did nickle and dime you all week. 

The Service was excellent. The Crew was great and wait Staff Exceeded my Expectations. The only negative thing was the Photo Department. We were sold a CD by a Staff member and was told to pick it up next day. We went twice that day and was told by 9:30pm next day. When we went to pick up was told there was no such thing as CD and they would be emailed. The Lady staff member told me everyone knew there would be no CD with Pictures on it.Making me feel stupid! She was very unprofessional and they need an Adult in Charge of that Department who can answer questions correctly.Other than that it was a wonderful experience.

We had a great time on the Navigator despite bad weather out of Galveston and a shortened stay in Cozumel. Also make sure you grab a tender ticket early for the boat ride to shore in the Caymans. We got there late and did not get off the ship until after noon, shortening that shore excursion to about 3 1/2 hours. Food was very good. We ate at the main dining room every night. Service was excellent also. Don't buy Cuban cigars, immigration will confiscate. Then their is the Wi-Fi charge (without it no phone service), $40/day, ridiculous!

Good stops, and ease of boarding and departure.  We have been on the sister ship and liked that ship.  Dining room service was excellent.  Entertainment was average.