You can’t trust them.

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Review summary

Our first time on Oceania will be our last mostly due to “destination services” because of their unprofessional poor communication, incorrect information and no notification of significant time changes. We booked air with them and paid for upgraded service but when United separated our seats I was left to fend for myself to fix it. Upon in arrival Japan we were told our transfer to ship would be delayed a 1/2 hour to wait for 30 other guests. Then told another 1/2 hour. 1:45 minutes later standing around the airport we left for the ship. Many emails told us no Covid test was needed then we were subjected and charged 40 dollars for Covid tests. But worse, every single one of our 10 excursions had significant time changes with only fine print time notifications. No bold lettering, No announcement or any type of warning. This caused us to miss a tour by 1 whole hour with no help to join the tour in progress and no refund of 500 dollars. The guides during excursions in Japan were sub par - not pointing things to see etc Tours ran long causing us to almost miss dinner reservations at specialty restaurants. Needless stressful. Untrustworthy. Unprofessional. Any time we asked for information, that information was wrong. We’re told one thing it ended being totally the opposite. They ruined my shirt with their included laundry service for concierge level amenity. There was no special concierge on nautica and no concierge lounge. Just better dinner seating and ruined laundry. No AC in gym and in room AC would shut off automatically at night while sleeping. Food was good, service was good and wine was good. But you just can’t trust their schedule and you can’t make plans. The hotel extension was changed multiple times. We did not know which hotel until day before making me lose birthday dinner reservations at another hotel and sky view ticket’s because they changed the entire extension tour schedule in Tokyo. BTW do not stay at Prince Tower hotel. It’s a dump. The Hilton was fine.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Yokohama (Tokyo), Japan

Nagoya, Japan

Kobe (Kyoto), Japan

Hiroshima, Japan

Busan (Pusan), South Korea

Nagasaki, Japan

HOSOSHIMA, JAPAN

Kochi, Japan

Shimizu, Japan

Disembarkation