THE WORST EXPERIENCE EVER!!! NEVER CRUISING WITH MSC AGAIN EVER!!!

Item: MSC Virtuosa
Rating: 1.6
Author: MGorrin

MSC Virtuosa Cruise Review to Europe - Western Mediterranean

MGorrin

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 99

Overall rating:

1.6 out of 5

Verified Review

9 Night Western Mediterranean (Barcelona Roundtrip)

Sail date: October 08, 2021

Ship: MSC Virtuosa

Cabin type: Balcony

Cabin number: 13079

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Cruising in MSC was a horrible experience. Not sure how AA will align with such a horrible company. Had problems with billing, paid for picture package that I was never able to get, paid for drink packaged that allowed me to drink only on type of beer, guest service was bad. To top off, we felt like in prison because we were forced to use only their excursions. Talking about COVID control environment but then put 6 busses in a tour in Lisbon. Won't use this line ever again.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Cabin was okay.

Ship tip

Don't use MSC Cruises

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Ports of call

Barcelona, Spain

2 out of 5

Marseille (Provence), France

1 out of 5

Genoa, Italy

1 out of 5

Malaga, Spain

2 out of 5

Lisbon, Portugal

1 out of 5

Disembarkation

4 out of 5

12 Comments

eugenecurran 1 year ago

how did they force you to use there shore excursions . did they not let you off the ship if you didnt book an excursion ?

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Gwbigdog 2 years ago

Thanks for sharing your cruise.

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cluaran 3 years ago

I have sailed 5 times with MSC pre and post pandemic and there is definitely a difference. Since the pandemic the service and food has seriously deteriorated. I sail with MSC for the itinerary and low price which means I can sail a lot more often but until things improve I will only travel with MSC if it is in Yacht Club. I highly recommend it ..facilities, food and service were top notch on the MSC Seaside in May.

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BeachDiva 3 years ago

Sorry 😞

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izrgreen 3 years ago

Sorry about your cruise

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CruzeFan 3 years ago

Thanks for the review. People either seem to love or hate MSC. Those that seem to enjoy it the most choose the Yacht Club level.

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Curt34 3 years ago

More details would better identify the problems you experienced.

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picalo 3 years ago

never tried MSC but a simple internet search or YouTube search of "MSC" would have discouraged you from sailing with them.

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javawoody 3 years ago

I understand you were unhappy with the cruise experience, but what about the ports?

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nichor13 3 years ago

You should look at the port rules. There are still several ports that require passengers to only leave there cruise ships excursions

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cruising2004 3 years ago

Sorry you were not happy with your cruise.

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AuntPinkie 3 years ago

Appreciate your feedback. Sorry this cruise didn’t meet your expectations, at all!

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