MSC Seaview Cruise Reviews - Reviews

We done this cruise round trip Barcelona 10th Aug 2019. European cruise lines are different to American cruise lines - service is different to suit different cultures. For us we felt lower level customer service, lower standard and variety of foods, lower onboard entertainment than we would have preferred. Hence we would not have MSC at top of our list to cruise again however we would not rule out another try if itinerary warranted it.

Belle croisière. Après, le staff essaie de vous vendre des photos, des réservations aux restaurants de spécialités, des forfaits boissons, des soins au spa. Nous avons voyagé avec Princess et n'avons pas ressenti une telle pression. Sinon, globalement ce fût une très belle expérience.

First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed. Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also picked up hairs and other debris along with my chapstick. You could tell they don’t move things around then they clean and only clean the visible areas. Customer service was terrible. On the first day, our waiter didn’t even tell us his name or do the usual introduction. We didn’t encounter any friendly workers on this cruise. In our past experiences, the workers have been very friendly and outgoing and always willing to talk. At the very least, I expected them to be friendly. They say they accommodate for gluten free. I filled out the paperwork over a month before & even called them to confirm this. When I arrive they tell me that the buffet isn’t safe and I should only eat on the MDR. This being a European cruise with a daily stop, we had an excursion every day so when we came back, the dining room was closed for lunch. This left me with only the buffet which I was told wasn’t safe for me to eat. I had to starve until dinner time because of the high risk of cross contamination. I attempted to eat at the omelette station for breakfast one day before a tour and got terribly sick. The breakfast times didn’t always work out with tours either. On our LAST day I was told that there were gluten free lunchboxes that I could request to take on excisions. Why wasn’t I told about this on the first day!? All I was told repeatedly sad that the buffet wasn’t safe and to eat in the MDR, even though I repeatedly told them that I had tours and came back after the MDR was closed. They didn’t make an effort to make special meals for me or try to accommodate for me when I would come back from a long tour which was during a heat wave mind you, so I was starving! I purposely chose MSC because I read all about their gf options. I feel completely blindsided and lied to. There’s nothing worse than feeling like you cannot eat safely on a vacation! Furthermore, the excursions are not organized at all, you would think that they would be considering they do the same thing every week. None of them left on time and we had transportation issues with two of our buses. The ac broke down on two buses, both in 95 heat!! And I felt so terrible after the second time because we were driving and then waiting in the hot bus for I don’t even know how long. I was sick the entire night and then had to go to the emergency room in Rome the next day because I had severe heat exhaustion and required an IV and antibiotics for my high fever and heart rate. It’s clear that there isn’t required maintenance on these vehicles which is very unsafe, especially during the current heat wave in Europe! The tour guide was exceptionally rude and told us to shut our mouths and wait for another bus. Multiple people felt very sick and I’m sure I am not the only one who got severe heat exhaustion. Overall, it was a terrible experience. I deeply regret choosing MSC and would never cruise with them again.

This is where it went down hill when my son was injured because 1 of the waitresses dropped a beer bottle. A piece of glass injured my son's leg. He was bleeding. The staff did nothing to help my son. I had to bring my son to medic. Confronting the staff they were lost. I question MSC safety practices and even how they are trained . My son has a scar now and their customer service only defended themselves to say sorry ur son was hurt but we can't do anything. Please stay away.

It was a hot vacation due to the heatwave Europe was experiencing our week. The ship was gorgeous and the cruise was fantastic

Magnificent ship!!! Service of staff was excellent, food was good. Drink packages way to expensive, in my opinion beter not take. Aquapark is Unreal 😊 Port calls were Barcelona, ajaccio, genua, la spezia, civitavechia, Cannes and palma de Mallorca. Overall we had an amazone vacation.

For our first cruise it was excellent. When you spend it with family, it's going to be just that.

Had a great time but lots of rude passengers and also staff. A few times they charged me for things and when you went to sort it out they would not apologise. Food is a little hit and miss and cleanliness could be better. I for one would not cruise again on MSC and find RC far superior

It was an amazing cruise. The shows were great. We had to miss one of our ports because of a weather issue and one night we left later because of a passenger issue.

disappointed..we so wanted to cruise on a lovely new ship. loved pre MSC cruises we have done ,staff happy ,fellow passengers considerate.dining a event.

The cruise was the most relaxing one I have ever been on. The pampering we received in Yacht Club was first class

The MSC Seaview is a expensive ferry. Looking at the pro's - we found the food to be great and the variety was excellent at main dinner and buffets. The ship itself is also great with lots for families to do, but not too many quiet areas for those looking to chill. The shows were also the best I have seen to date. Our biggest cons were 1. Staff - ship appears to be understaffed resulting in a zombie like staff at all levels, of all the officers we passed not one looked up to greet. 2. Passengers - now this is a snap shot of what we had but rude is an understatement, would regularly walk into you without even a acknowledging you, at one point people overloaded a lift we were in to the point some little kid had to almost sit on our babies pram. 3. Language barrier - even though all announcements are in English first we found most of the staff had terrible English. I know many have mentioned the announcements but it really is tiring hearing in 7 different languages and the speakers need tuning down a bit. Lastly, the holiday is cheap because everything costs... wont be provide water on the table in the main dining room without it being a chargeable bottle...

Beautiful cruise ship and lots of amenities but the food is AWFUL!

My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it was the absolute worst cruise we have ever been on. First, upon walking into our ocean view cabin (#5171) on the first day of the cruise, we were assaulted by the stench of the foulest sewer smell imaginable. The smell was inescapable - it permeated every corner of the room, it was on every piece of furniture, on the bedding, in the carpet, on the towels, it was everywhere. We reported this problem to customer service right away, but we were told there was nothing they could do, the ship was fully booked. We had to live with this stench for the entire length of our cruise. The cabin had no windows or doors that could be opened to bring in fresh air. It became a serious health hazard for me. I developed migraines, I was severely nauseated, I vomited several times. My husband and I could not breathe at night and we could not sleep. Every day we reported this situation to customer service and each time we were told they could not do anything. On the fifth day on our seven-day cruise, a customer service supervisor used a chemical spray in the bathroom, which did nothing to get rid of the sewer stench. It only added a strong chemical smell on top of the awful sewer stench and it worsened my already poor health. Second, MSC Seaview was woefully understaffed. With over five thousand passengers, the ship only had two customer service counters and a maximum of six staffers handling customer service requests. This created unbelievably long queues at the customer service counters and a lot of frustration among the passengers. Third, we have never been on a ship that charged its passengers for drinking water during dinner or forced its passengers to buy bottled water. I understand charging customers for alcoholic drinks, but to treat drinking water like a luxury amenity on a cruise is beyond ridiculous. We have never encountered such a "nickel and dime" company such as MSC Cruises. Fourth, for a ship that bills itself as "one the most innovative cruise ships touring the world," we found the onboard dining experience exceptionally subpar. At every meal, the food seemed to be jumbled together with no thought to presentation or organization. We've had better dining experience at our local McDonald's. The bottom line is, our experience onboard the MSC Seaview was the absolute worst we've ever had on a cruise. We will never recommend MSC Cruises to anyone and we will never take another MSC cruise ever again!

Overall, this was a fantastic cruise! We actually took this cruise as a roundtrip from Barcelona 13 April - 20 April 2019, with the same ports as listed below. The itinerary was excellent, we got to visit so many places (no sea days)! MSC Seaview is a spectacular and incredible ship. There was so much to do, all the staff were great and the food was good too.

Amazing ship!!!! Ideal for famílies. Ideal for kids! Fantástic Aqua park!!! Outstanding cabins!!! Food and service are great too!!! Modern and wonderful!!!

Good experience on board a ship that is new and modern with all the electronics throughout the ship. Great to meet people from different parts of the world in one place. We were expecting to meet and greet the captain at our formal dinner and instead the meeting of the captain was an informal one at the center, main gathering with the captain and some of the first officers on stage. I would recommend a cruise on this ship for one trip. Compared to previous ships, it seems to me that people are packed into smaller cabins and sales appears to be the name of the game once you are on board. I would also recommend to research your ports before you take this trip and not rely on the MSC arranged port transportation as we found city buses that would take you to the main plaza was less than half the price of the MSC arranged transportation.

Our first MSC cruise and probably won’t be our last as it’s good value for money.

Our cabin was inviting and comfortable! They’re up to date on technology and that’s was great for us. The crew and staff exemplified good customer service, we are greatful for that.

great ship, awful staff and very little to do while on board.