Room and service was a disaster

Item: MSC Seaside
Rating: 2.2
Author: Icefreezen

MSC Seaside Cruise Review to Caribbean - Western

Icefreezen

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

2.2 out of 5

11 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)

Sail date: July 23, 2023

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 12054

Traveled as: Family (young children)

Reviewed: 8 months ago

Review summary

Needed a lot of help to make this a good trip. Wish the crew was better at meeting basic room needs and care.

Embarkation

5 out of 5

Good and fast

Ship experiences

Food and Dining

1 out of 5

Terrible. Got there first and always last to leave. Food was cold.

Onboard Activities

4 out of 5

Pools were good when clean

Entertainment

4 out of 5

Good shows

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Slow and unresponsive. Major language barriers. Customer service was snobbish and acted like fools.

Ship Quality

1 out of 5

Deck 12 smelled like mold and floors were wet.

Cabin / Stateroom

1 out of 5

Would score a 0 if possible. Room had grey water bubbling from floor. Customer service did not believe us. Had to take a video and bring it down stairs. No solution other than to wet vac every night and smelled like mold and bathroom water. Contacted MSC afterward for customer satisfaction it has been 3 weeks now and no response. Unexceptable and unsanitary.