Beautiful ship. Sparse service. Attempts to up sell at every turn.

MSC Seaside Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 17

Overall rating:

3.8 out of 5
Verified Review
MSC Seaside

7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)

Sail date: September 28, 2019

Ship: MSC Seaside

Cabin type: Balcony

Cabin number: 9220

Traveled as: Couple

Reviewed: 2 years ago

Review summary

It was a beautiful ship but compared to other cruise experiences we were disappointed. There was something in our room that was not cleaned in our room that ruined my husbands clothing, we were promised that they were going to make our 10 year anniversary special (the reason we went on our cruise) with cake and champagne which was never delivered. Our dinner friends boasted about chocolate covered strawberries and champagne delivered for a leaking toilet. The food was good. For someone with food allergies, I was well cared for. The service was a little slow and every where you turned they were trying to up sell you on something - approached at dinner about buying a higher end dinner. It was annoying.

Embarkation

4 out of 5
Nice terminal. Got on the boat quickly. The bar needed to have more people working to accommodate so many people.

Ship experiences

Food and Dining

5 out of 5
Food was really good. I have a gluten allergy and was well taken care of. I had cake and bread at every meal. They have separate cooking accommodation for gluten allergies.

Onboard Activities

3 out of 5
Very nice, clean gym. The pools are 6.5 feet deep. Difficult to hang out in/cool off. And the decorations around them were in disrepair.

Entertainment

3 out of 5
The show was basically the same entertainers every night with a different theme, i.e. body builders, salsa dancers, roller skaters to different music.

Service and Staff

4 out of 5
We didn't see our room steward. Our server at dinner was great after the second night. Waiters had too many people needing them, they took a significant amount of time to bring drinks, etc.

Ship Quality

4 out of 5
The ship is beautiful, but not well maintained.

Cabin / Stateroom

3 out of 5
We had a balcony suite. The balcony was so long that it could fit 2 lounge chairs and 2 sitting chairs with ottoman, but the water was a significant distance from the end of the balcony - the dinning sitting area and walkway extended past our balcony underneath.

Ship tip

Work with a travel agent.

Ports of call

Miami, Florida

4 out of 5

San Juan, Puerto Rico

3 out of 5
We got there late in the evening and weren't there very long. It just felt a little uncomfortable/unsafe roaming alone that time of night.

Charlotte Amalie, St. Thomas

5 out of 5
We did a great city tour. We did not schedule through the ship and had a wonderful morning.

Philipsburg, St. Maarten

4 out of 5

Nassau, Bahamas

4 out of 5

Disembarkation

1 out of 5
TOOK FOREVER! Was so disorganized. People were yelling at each other. HOT MESS!
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