MSC Cruise Seaside - Overly crowded boat, rude administration, and poor Customer Service.

Cruises: 7+ cruises

Review: 1

Helpful Votes: 44

Review summary

We give MSC Seaside an F rating and would not recommend any family or friends to use MSC. Overly crowded boat, rude administration, and poor Customer Service. We will never take another cruise with this cruise company. We have taken 16 cruises with different cruise lines and never experienced service like this. Took a cruise on MSC Seaside June 2018 for our 50th Anniversary with 21 people and we had 7 rooms. We booked through a travel agency a year in advance. I told the travel agency I wanted to celebrate my 50th Anniversary on the cruise ship in private room with a cake, a wine and juice toast and a photographer to take family and group photos the 1st day at SEA. I had confirmation from the travel agency through MSC that our event was confirmed for our party. When I arrived on the cruise ship I was told we had no event booked. I had to spend my first night away from my family to scramble with MSC to get something together and MSC ended up putting us in a restaurant the next day 1st day at SEA. The photographer was inexperience taking group pictures. The setting was not acceptable for the photos we wanted. On the cruise, after seeing the pictures we were very upset. The pictures were terrible because the background was bad, and arrangement of people was bad news. MSC customer service on the cruise refused to make any effort to correct the problem and would not take addition acceptable pictures without charging an outrageous fee. MSC took responsibility for their miscommunication after the cruise and admitted it was their fault it didn’t get scheduled AHEAD OF TIME. They were unwilling to settle fairly for all we went through and gave us a token gift and MSC was unreasonable. This makes us very upset and disappointed in MSC and not at all acceptable. Balcony rooms were very small and the adults had to crawl over kids to get out of bed. Not big enough for 3-4 people The food was served cold in the dining room and was cold in the buffet. Long lines in the buffet and out of a lot of food when you got there. Also if kids wanted ice-cream they served it only a couple hours at lunch with long waits up to 45minutes for a scoop. There were up to 2 hour long lines for the water slides and Zip Line and much of the time only 1 of the 2 were open. You have to register for the shows ahead of time and since some of our guest didn’t t register the 1st day they weren’t allowed to go to the show. Most of the shows were only 30 minutes long and not in English. Could not find a chair to sit at for the pool because it was overcrowded. After the cruise, we talked to customer relations they were indifferent and not apathetic. Never again on this cruise line.

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Ports of call

Miami, Florida

Ocho Rios, Jamaica

George Town, Grand Cayman

Cozumel, Mexico

Nassau, Bahamas

Disembarkation

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