MSC has not cracked the code an the Western market
MSC Seaside Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean & Bahamas (Miami Roundtrip)
Sail date: August 04, 2018
Ship: MSC Seaside
Cabin number: 13219
Traveled as: Family (older children)
Reviewed: 6 years ago
Review summary
Not good. I would not book on MSC again with its current offering. Americans expect an all included experience. They don't want staff constantly pecking at a tablet over each beverage and food transaction. Although the staff is really, really great, I experienced being charged $112 for a dinner that was on my pre-paid food package. It was a simple mistake but their system need to inform the waiter based on my room number if my dinner is included. Imagine having to get a pay package for water. Water. The ship had a great coffee and a chocolate bar, with an up charge. The water park was outstanding, again with a fee. The theater shows really showed the lack of connection with the Western market. Few familiar tunes ( I guess to avoid the royalty expense.), lots of full length ball gowns and little dancing. The billing was clear but the story line most times was incoherent. The Micheal Jackson impersonator was talented but the song was 36 years old. My daughter called the performances a cultural train wreck. They did have the best voices on stage I have heard. I saw something I have never seen or done before. A line of over 50 people were challenging their charges on their bill at check out, me included. The program may suit the EU market. But they have a long way to go to get my family of 5 back.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Bring a case of water from home, buy packages prior to departure