I think other cruise lines do a better job. MSC has some work to do to catch up to other cruise lines.
Embarkation
5 out of 5
Smothe, quick and easy.
Ship experiences
Food and Dining
2 out of 5
The food looks pretty, but the quality is less than desired. The lobster was overcooked, and dry. The menu choices were less than stellar.
Onboard Activities
5 out of 5
They nickel and dime you for everything. Want to play pool? Pay for it. What to play other games/activities? Pay for it.
Entertainment
4 out of 5
The entertainment we watched was very good. Talented performers.
Service and Staff
3 out of 5
Average staff. Not much interacting with guests. The experience with staff seemed corporate as opposed to mom and pop.
Ship Quality
3 out of 5
The top two decks were almost exclusivity limited to paid Yacht Club members. In reality, there are only 18 decks totally accessible to regular guests.
Cabin / Stateroom
4 out of 5
The cabin was well maintained and typical cabin size/comfort.
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