Major disappointment on MSC Seaside

Item: MSC Seashore
Rating: 3.1
Author: Cruzalot

MSC Seashore Cruise Review to Caribbean - Western

Cruzalot

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 6

Overall rating:

3.1 out of 5

Verified Review

7 Night Western Caribbean & Bahamas (Port Canaveral Roundtrip)

Sail date: January 21, 2024

Ship: MSC Seashore

Cabin type: Balcony

Cabin number: 12138

Traveled as: Couple

Reviewed: 4 months ago

Review summary

Nice ship but MDR service was very bad. Excursion crew were not helpful when asked for suggestions on excursions for elderly with mobility issues.

Embarkation

4 out of 5

Ship experiences

Food and Dining

1 out of 5

Most meals were luke warm at best and either over or undercooked. Service was terrible. Had to ask for basics (water, butter, etc) at every meal. Eating utensils were dirty.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Shows were good but too loud. The various venues around the ship were also very loud.

Service and Staff

3 out of 5

Cabin steward was awesome! The MDR crew was the worst we've ever experienced in the 38 years we've been cruising. The service was slow, we had to ask for the basics such as water and butter at every dinner and the crew wasn't friendly.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Cabin was nicely decorated and the beds were very comfortable. Our cabin was 4 decks above a smoking section and we could smell cigarette smoke constantly. I brought this to the attention of the Director of Guest Services and recommended they advise constomers of the potential of cigarette smoke with the cabin placement. The director said they could not do that. Why?