Nice ship but MDR service was very bad. Excursion crew were not helpful when asked for suggestions on excursions for elderly with mobility issues.
Embarkation
4 out of 5
Ship experiences
Food and Dining
1 out of 5
Most meals were luke warm at best and either over or undercooked. Service was terrible. Had to ask for basics (water, butter, etc) at every meal. Eating utensils were dirty.
Onboard Activities
3 out of 5
Entertainment
4 out of 5
Shows were good but too loud. The various venues around the ship were also very loud.
Service and Staff
3 out of 5
Cabin steward was awesome! The MDR crew was the worst we've ever experienced in the 38 years we've been cruising. The service was slow, we had to ask for the basics such as water and butter at every dinner and the crew wasn't friendly.
Ship Quality
4 out of 5
Cabin / Stateroom
4 out of 5
Cabin was nicely decorated and the beds were very comfortable. Our cabin was 4 decks above a smoking section and we could smell cigarette smoke constantly. I brought this to the attention of the Director of Guest Services and recommended they advise constomers of the potential of cigarette smoke with the cabin placement. The director said they could not do that. Why?
Ship tip
Don't book MSC. We've had much better service on Carnival, Royal Caribbean, NCL and Celebrity.
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
