Nice ship lousy food and customer service

Item: MSC Seashore
Rating: 3.4
Author: spluscross

MSC Seashore Cruise Review to Caribbean - Western

spluscross

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 5

Helpful Votes: 88

Overall rating:

3.4 out of 5

Verified Review

7 Night Western Caribbean (Miami Roundtrip)

Sail date: May 21, 2022

Ship: MSC Seashore

Cabin type: Balcony

Cabin number: 9187

Traveled as: Couple

Reviewed: 2 years ago

Review summary

MSC needs to get their act together from not being able to see your cruise when logged in to the web site to customer service before and during the cruise.

Embarkation

3 out of 5

After three hours on the phone to fix my status they still had it wrong when I checked in and had to fix it on the ship.

Ship experiences

Food and Dining

2 out of 5

Main dinning room food was not good. few options and quality was very average or below for all but one dinner meal. Buffet is not bad. Tried to get the 20% discount on specialty dinning but could not on web or by calling prior to the cruise and they would not do it on board.

Onboard Activities

3 out of 5

They have a limited number of activities available during the day.

Entertainment

4 out of 5

Good quality shows if a little short but a different full show each night.

Service and Staff

2 out of 5

room steward was good but the rest not so much

Ship Quality

4 out of 5

beautiful ship but elevators are very slow