AVERAGE EXPERIENCE AND POOR FOOD

MSC Seashore Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Reviews: 4
Helpful Votes: 98

Overall rating:

2.6 out of 5
Verified Review
MSC Seashore

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: February 05, 2022

Ship: MSC Seashore

Cabin type: Inside

Cabin number: 10132

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

I'm a very well traveled guest and my first cruise with MSC. MSC UPSELL PROGRAM: While the crew were pleasant enough, they are poorly trained. They are CONSTANTLY trying to upsell you on speciality restaurants, drink packages, services, etc. On the day of embarkation, I was approached and interrupted 7 different times!!!! It was incredibly annoying and disrespectful. This is not the crew fault likely but MSC forcing them to upsell. NOT a pleasant experience for me or others who also commented on same. I was constantly interrupted while eating or drinking to be upsold. It continued throughout the entire cruise. Very poor experience. I actually began to try to hide from them in the buffet restaurant. FOOD: The food was very disappointing. The worst I've ever had on a cruise and I've been on many. It needs serious work. Take note from Celebrity, Oceania, and others where each meal is beyond amazing. I thought several items I choose to eat were terrible on MSC and I'm not a fussy eater. Never have I ever disliked any food on Celebrity. ENTERTAINMENT: Entertainers were average but the shows were poorly choreographed and produced. Not great at all. BAR SERVICE: It was incredibly confusing as to what the process was for ordering a drink. The crew didn't want you to order at the bar or stand around the bar, but yet they would RARELY come to you to ask if I wanted a drink. There were plenty of waiters standing around but not moving about the passengers asking if they needed anything. POOL LIFE GUARDS: Waste of resources! They do absolutely NOTHING and the older one working the infinity pool was rude and constantly calling out people. No ship I have been on has life guards...especially at an adults only pool! It made me feel like I was constantly being watched and uncomfortable. Make them pool attendants and provide service to your guests! CABIN: Cabin size was good and it was clean. However, no basic supples....no facial tissue, no cotton swabs, no hair conditioner, no lotion! So NOT nice. Never been on any cruise or stayed in any hotel where all these were not automatically provided. It was very disappointing. MSC CLAIM TO BE GREEN AND ECO FRIENDLY: Not true at all!!!!! You MUST stop using single use plastics on your entire fleet! I must have gone through 25-35 plastic water bottles alone. VERY sad. Also, your cheap shampoo and body wash have phosphates listed as the 2nd ingredient...TERRIBLE for the ocean and environment! Also contain many other chemicals known to be bad for the environment. Change them! Since this was a new ship I expected to enjoy it more than I did. Some of the bar venues are very poorly designed where you can't see the performers. Overall all it was not a great cruise.

Embarkation

3 out of 5
It was fine, not as organised as Celebrity or Ponant.

Ship experiences

Food and Dining

1 out of 5
Not good and disappointing.

Onboard Activities

3 out of 5
Lacking in variety and appeal.

Entertainment

1 out of 5
The production and choreography were not done well.

Children's Programs

No children.

Service and Staff

2 out of 5
Not properly trained. Many standing around and not making sure guests were served and had what they needed.

Ship Quality

3 out of 5
Poor layout of many venues. Couldn't see the talent from many of the seats.

Cabin / Stateroom

3 out of 5
Good size and clean. Lacking SEVERAL basic amenities and supplies like lotion, hair conditioner and facial tissue.

Ship tip

It's too big and it's poorly laid out.

Ports of call

Miami, Florida

5 out of 5
Fun and exciting

Ocean Cay MSC Marine Reserve, Bahamas

4 out of 5
Nice. Did no excursion. Food on the island was very very bad!

Puerto Plata, Dominican Republic

2 out of 5
Ugly port and limited choices.

Nassau, Bahamas

3 out of 5
Nothing special. Did the sailing excursion which was not that great.

Disembarkation

3 out of 5
Didn't use facial recognition like Celebrity.
Was this review helpful? 33

9 Comments

Bradscoffee    2 years ago

Sheesh…I never go on ANY vacation with so many expectations…otherwise I will surely be disappointed. I’ve been on several MSC cruises…and with any ship found many positives and some negatives…but NEVER had any experience to prompt bad comment after bad comment after another. I will agree that the constant upselling is something they should stop in the Caribbean market (just doesn’t appeal to Americans)…but for the price….MSC offers a pretty outstanding cruising experience.

petestexasgirl    2 years ago

Okay, well, this review was a bit much. I honestly had to stop reading because it was nothing but negative. So, I tend not to take it seriously. But may I give you a heads up so you won't be surprised. Royal Caribbean does have lifeguards at every pool. They take their jobs very seriously, as they should. Anyways, I hope your next cruise is better!

willwork4cruz    2 years ago

You definitely make a lot of good points. MSC just does a lot of stupid things. However, when a review is all critical, it makes people not believe you. MSC has good points also. Certainly not all the food is bad. If you taste something and you don't like it, don't eat it. If you do, it's your fault. You can't compare MSC food to Oceana. Oceana costs four times as much.

javawoody    2 years ago

Thanks for the review

Gwbigdog    2 years ago

Thanks for sharing.

CruzeFan    2 years ago

Thanks for the review. It sounds like cruising is not for you. Most people love it, but it’s not for everyone. I was on MSC in January for my 20th cruise and was very impressed with the ship, service, quality and selection of food and entertainment.

AuntPinkie    2 years ago

Sorry this cruise didn’t meet your expectations. Appreciate your feedback.

cruising2004    2 years ago

Thanks for sharing.

izrgreen    2 years ago

Thank you for taking the time to write a review.

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