AVERAGE EXPERIENCE AND POOR FOOD

Cruises: 7+ cruises

Reviews: 4

Helpful Votes: 95

Review summary

I'm a very well traveled guest and my first cruise with MSC. MSC UPSELL PROGRAM: While the crew were pleasant enough, they are poorly trained. They are CONSTANTLY trying to upsell you on speciality restaurants, drink packages, services, etc. On the day of embarkation, I was approached and interrupted 7 different times!!!! It was incredibly annoying and disrespectful. This is not the crew fault likely but MSC forcing them to upsell. NOT a pleasant experience for me or others who also commented on same. I was constantly interrupted while eating or drinking to be upsold. It continued throughout the entire cruise. Very poor experience. I actually began to try to hide from them in the buffet restaurant. FOOD: The food was very disappointing. The worst I've ever had on a cruise and I've been on many. It needs serious work. Take note from Celebrity, Oceania, and others where each meal is beyond amazing. I thought several items I choose to eat were terrible on MSC and I'm not a fussy eater. Never have I ever disliked any food on Celebrity. ENTERTAINMENT: Entertainers were average but the shows were poorly choreographed and produced. Not great at all. BAR SERVICE: It was incredibly confusing as to what the process was for ordering a drink. The crew didn't want you to order at the bar or stand around the bar, but yet they would RARELY come to you to ask if I wanted a drink. There were plenty of waiters standing around but not moving about the passengers asking if they needed anything. POOL LIFE GUARDS: Waste of resources! They do absolutely NOTHING and the older one working the infinity pool was rude and constantly calling out people. No ship I have been on has life guards...especially at an adults only pool! It made me feel like I was constantly being watched and uncomfortable. Make them pool attendants and provide service to your guests! CABIN: Cabin size was good and it was clean. However, no basic supples....no facial tissue, no cotton swabs, no hair conditioner, no lotion! So NOT nice. Never been on any cruise or stayed in any hotel where all these were not automatically provided. It was very disappointing. MSC CLAIM TO BE GREEN AND ECO FRIENDLY: Not true at all!!!!! You MUST stop using single use plastics on your entire fleet! I must have gone through 25-35 plastic water bottles alone. VERY sad. Also, your cheap shampoo and body wash have phosphates listed as the 2nd ingredient...TERRIBLE for the ocean and environment! Also contain many other chemicals known to be bad for the environment. Change them! Since this was a new ship I expected to enjoy it more than I did. Some of the bar venues are very poorly designed where you can't see the performers. Overall all it was not a great cruise.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Ocean Cay MSC Marine Reserve, Bahamas

Puerto Plata, Dominican Republic

Nassau, Bahamas

Disembarkation

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