Beautiful ship, food is OK entertainment is lagging getting on the ship is a nightmare and getting off the ship is just as bad.They need to make improvements in all these areas.
Embarkation
1 out of 5
Too long and disorganized on 11/27/21 and 12/27/21 .
Ship experiences
Food and Dining
3 out of 5
Mostly good but needs more varieties for Menu change every 14 to 21 days.
Onboard Activities
2 out of 5
Again very little variety. You have this big screen on the Lido deck you can show movies live TV sports there’s so much you can do with it but you don’t it just shows pictures
Entertainment
3 out of 5
Again not a lot of variety the theater performances were good but everything else was less than OK.
Service and Staff
2 out of 5
Our rooms were changed at last minute but no email notification at all. Then it took the service desk 8 days to move us near the original room location mind you the ship sailed at one quarter capacity ?
Ship Quality
3 out of 5
Very beautiful ship but the design is very choppy just a few things like getting soap body dispensers in the bathroom which never work. Get like the new design of the elevators which reduce people trying to crowd them. The pool on Long Island has a big drop off and there is no markings inside the pool or outside the pool to tell you that so it’s very easy for someone to be injured. There is a step on the hot tub’s also and the Long Island pool area that has a drop off of about a foot and 1/2 this also can lead to injuries because it is not Marked I slid it down myself but I was not injured.
Cabin / Stateroom
3 out of 5
The Carpet kept coming apart and roiling up in balls. The beds were a little hard there was enough storage in the room. The entry door kept falling apart and would not lock. The bathroom was a nice size and the tub worked well.
Ship tip
Lower your expectations because the customer service it’s very non-supportive due to What the call NEW system problems The foods OK but the entertainment is definitely lacking And getting on board and getting off the ship can be a nightmare..
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