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98 MSC Musica Reviews

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1.0

OMG, where do I start?... by boeing1

Sail date: /

OMG, where do I start? Musica ship!! Disembarkation was a mess at port of Venice, busy and no clear mention of what deck would board next.When we did board, it was like meat thrown at the lions!! What a circus of a show of staff trying to make to buy packages of drinks, tours and food. It was a absolutely degracefull experience on the musica ship on entering the ship To be hounded like we were and we clearly said, we weren't interested in these extra activities,it was a horrible experience to our start of our cruise.The speakers were so loud with announments, they we couldn't even think straight and thought, what have we booked! A circus show! No show of luggage, still at 7pm, had to go to dinner in my day clothes and most people were in this position as well. Luggage show up at 9.30pm at my room door.That was day 1 !! I could go on and on and tell you in full detail about my 7 day hell experience on this ship but I will keep it short and sweet. Every day, there was a issues with the ship, vibrating, the floor was vibrating so much, it took me the whole week too forget about it. From being chatted up by a staff bar member on day 1 to incompetent staff selling me 2 right feet shoes in the shops, to a security tag being left on my bag purchase to being burnt by hot steam from breakfast bairnmarie, to be given meal at dinner, that was not edible at all on day 2.Many staff were incompetent, apart from my first room lady steward and reception staff were amazing to me. Smoke was coming into my room, deck 11, from deck 13,where guests could smoke and I was moved to another room. Everyday was a issues on this ship, that is so old now, that it needs to be replaced. Some staff took cakes from my room on day 6,left balcony door opened on my return morning out. I had enough by this stage with management and it was a worst experience on a ship, I've ever encountered and thank god fantasia ship, that followed after was a great experience. I don't reccommmad musica ship to anyone, what a waste of money and leaving me with a experience that will take me a long time to get over. ELISA . Australia.

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4.1

Nice itinerary, decent ship, poor quality food. by Deci

Sail date: / Traveled as: Couple

Overall, it was a good cruise. Main reason we chose it was because of the port destinations. All destinations were good and worth calling to. Good choice of excursions also, if quite expensive to do some of the cruiseline-excursions. With regards to the ship, it was quite nice, with good outdoor pool area. Staff were friendly and always smiling. The only exception is the Guest Services-Reception staff who are quite bad and fail to resolve some very simple issues. Always a large queue to speak to them which doesn't help your frustration. If I was to go on another cruise, the one thing that would stop me booking with MSC again is the quality of the food. It was unacceptable in my opinion and I'm not a fussy eater, quite the opposite. Most nights the food was barely edible, while every night I couldn't help think I could do a better job. A school canteen would have nicer food. Apart from the food, the cruise was quite good and I enjoyed it.

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4.4

Italy & Greece at its best by Nikoshi

Sail date: / Traveled as: Couple

Not the best review I could write as it would involve me writing a whole book

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4.0

This was our first sailing... by alexia9899

Sail date: /

This was our first sailing on MSC Musica. We had a fabulous sailing last year on the Divina so decided to try a Med cruise. The ship was clean and most of the staff was excellent and friendly. The MDR was excellent and our wait staff did an amazing job. Our waiter always took extra time and created some beautiful napkin animals for my daughter and she loved them. He really went out of his way. Our cabin stewardess did a good job with our room. My only complaint is they way she spoke to me. On 3 occasions I had a small request; such as replacing pool towels for one. She on all 3 occasions spoke down to me as I was a child. I let it go the first 2 times, but after 3 I couldn't keep quiet. I don't allow my children to speak to me like that I'm certainly not going to allow someone else. Soo of course when I address the matter with her superior she wouldn't even look at me or speak to me from that point. Oh well treat people like you want to be treated is how I was raised. Otherwise the cruise itself was excellent. Only one suggestion to MSC is I would have more daily variety in the buffet. It gets old after 8 days.

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3.0

Cabin Number 9188 I have not... by laineyx

Sail date: /

Cabin Number 9188 I have not slept a wink all week due to noises such as squeaking, tapping, knocking and vibrating- you could feel every movement in the this ship - I would have understood if the sea was rough but it wasn’t.

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4 Comments
3.0

An OK cruise with MSC - you get what you pay for. by roessell

Sail date: / Traveled as: Couple

Leaving the cabin at 08:00 and having everybody to eating in the restaurants. They can not service all passenger at the same time. It was poor. Is it really nessesary to vacan the cabin so early.

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5.0

Went from Rio to Venice... by gohunter

Sail date: /

Went from Rio to Venice on the Musica in March 2018. We both absolutely LOVED, LOVED, LOVED IT!!! A very stylish ship with the usual Italian design. Warm friendly staff. Good food and great service. Excellent bands in the lounges every night and some very good theatre shows too. The clientele were around 60% Brazilian, so we had fantastic selections of bossa novas, sambas, tangos, rumbas, etc. Real feel good music! Dance hosts too, who kept getting the guests up on the floor and who were amazingly good when they did some show dances together. Of course, the bands also mixed in plenty of European pop too for the 700 or so of us who were not from Brazil. Out of 24 cruises on 11 different cruise lines, this has to be one of my all time favourites.

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3.7

Good cruise, although food could be better by JWCRUISER

Sail date: / Traveled as: Couple

we do cruise the Grand Voyages with MSC as the ports of call are usually very good. We would not book MSC for food quality - as that is always hit and miss, and I would say on the Musica it has been the worst so far on our MSC cruises. The ship itself and the cabin is all very nice, and service and organisation were reasonable. We have another MSC cruise booked for 2018 and again it is primarily for the ports of call.

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5.0

schöne Route... sehr freundliches Personal... gutes Essen... by Speedy54

Sail date: /

schöne Route... sehr freundliches Personal... gutes Essen mit perfektem Service. wir werden sicher wieder mit diesem Schiff auf einer anderen fahren !!

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3.0

Seen better days. Where to... by akire

Sail date: /

Seen better days. Where to start? Only one speciality restaurant. Entertainment in daytime is at best the less you can do, the better. Entertainment at night; they have talents, but the show planner lacks imagination in variety and in substance. 3 shows out of 7 were 8/10, the rest 6. Cabin is ok, but lacking essential stuff like a real shower, not a curtain!!! Lots of mechanical noise. Good size dos balcony stateroom. Now the food; I have a been on cruises, maybe 6-7, this is the worst of all... lack variety, lack taste, lack presentation and most of all, lack size. Excursions were ok... guides good, Leece, Katakolon. Overall, after two MSC cruises, I am sadly done.

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5.0

I've been on two other... by lcruiser17

Sail date: /

I've been on two other cruises and so far I enjoyed this one the most! a lot of passengers complaining about food, my family thought it was great. ports were all lovely, except brindisi. Nothing was really going on and most of the shops were shut. ship was beautiful and entertainment was the best. the theatre was always full. cabin always kept in clean conditions and staff all helpful and nice. definitely recommend a med cruise on the msc musica!!

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3.2

Interessante Kreuzfahrtroute! by Markus59

Sail date: / Traveled as: Singles/Friends

Route war super, wer keine grossen Ansprüche auf delikatem Essen hat und die besuchten Orte am wichtigsten sind kann diese Reise nur empfohlen werden! Landausflüge waren recht informativ.

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2.0

Worse cruise ever,rude people the... by bigfield7

Sail date: /

Worse cruise ever,rude people the only people very nice on the crew was the Brazilian they treated everyone well.if you plan to take your kids I am gonna tell you they will be very disappointed because there is nothing for kids at all worse food ever dinner terrible service bad food no taste at all we had a problem on our cabin door locked they toke one hour to fix after I try several times the customer service problems to get aboard in Venice and in the way back they stop in another port and not even notified us our day in Venice was lost because after been transferred to another port by boat when we touch the ground was already end of the day terrible and unfortunately for us bad experience with MSC after several cruisers we did before the MSC Musica is far the worse cruise ever.

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3.0

Needs Work, But A Good Experience Overall by Ryshkin

Sail date: / Traveled as: Family (young children)

The accommodations, food choices, and nightly shows were very good. The ship was comfortable and functioned without fail or error. The prices for excursions (through third parties, I believe) were affordable and worthwhile.

 

Unfortunately, the service at the pool bar was slow and sometimes without care for the customer. Also, the service at the wine bar was disgusting as one waitress got physically pushy with my wife and a barman refused to serve a member of our party "claiming the bar was closed" while proceeding to serve another group directly after. On the bright side, the management teams were quick to respond, offer apologies (once with an offer of a bottle of champagne, which we declined), and assure us that they would use the situations as a learning experience for all, in hopes of improving future service.

 

Additionally, the children's program was not at all what was advertised. The ship offered groups for different age groups, but the first day, we left our 8 & 11 year olds for almost 5 hours expecting them to be in the "Junior's Club" (7-11 year olds). Instead, they spent the entire evening in the "Mini-Club" with preschool aged children. We gave it another go on another night, where the kids got about an hour in the "Junior's Club" but were later moved back into the "Mini-Club" to finish out the night. The ladies that worked within the clubs (similar to childcare providers) were very patient and good with the children, we feel the failure was with the programs and maybe a lack of personnel to attend each club as advertised.

 

Overall, we had a good experience. We enjoyed our days at sea, the all-inclusive drink package and our excursions off the boat. We would like to say that the staff in the Il Tucano Lounge did an EXCELLENT job and truly put "service with a smile" to the test; specifically: Gleese, Bartender at Il Tucano , and the servers Mary (Bali), Kaiye (Philippines), and Olga (Romania).

 

I would say give MSC a try, but maybe look into other cruise ships beyond the "Musica". A few of the better ships were mentioned in the MSC Cruises 2016 Annual Report (you can expect to pay more, of course, for those).

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1.0

I have been in many... by Roice

Sail date: /

I have been in many cruise, Royal, Carnival and the services the food the logistics and the crew are much better that in MSC. The restaurant have the same food, that they serving in the buffet. The night of the captain you have to paid for the lobster and the steak is ridiculous. The crew are very rude and the services is very poor. I don't recommend this company.

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4.0

some suggestions by nobodiesname

Sail date: / Traveled as: Family (older children)

The staff's enthusiasm and ability to work with passengers.  There needs to be some training on recognition of errors in Ship card when status sliver card Aurea  and which does not agree with numerical code 601 or 609 when should be 431. Many staff persons assumed numerical code was correct but fortunately a few others did not although it took a while to get the coding error identified not by service desk but future reservation staff and then error was promptly corrected. Also need some training on forms for laundry and need for customer keeping one copy when submitting

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3.0

Not so fine as our first cruise, but OK! by papa99

Sail date: / Traveled as: Family (older children)

We would say it in german: 

Einige Kleinigkeiten waren nicht zufriedenstellend:

- der Duschvorhang klemmte

- wir bekamen trotz Nachfrage keine Badetücher für den Pool

 

Sehr Positiv: Die sehr freundlichen und netten Kellner beim Abendessen!!!!

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5.0

Just finished a week on... by janie233

Sail date: /

Just finished a week on board the Musica and had to share that me and my other half had a wonderful time. Our balcony cabin was a good size, and always very clean thanks to house keeping that came in twice a day!! We were worried about the food due to some reviews I'd read (and my fiance liking good fresh food) but was pleasantly surprised the buffet food was good and with such a wide variety and our evening dinner sitting even better. They even sat us on a table with another English couple of a similar age (this must take some planning). The bar staff were also very good and helpful. I have only a couple of negative points being there were only 4 small hot tubs which were always busy and had unsupervised kids in some times and the disembarkment system seemed a little chaotic. overall though an amazing week, thankyou MSC.

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4.0

Nice ship. Everything is clean.... by finnlaw

Sail date: /

Nice ship. Everything is clean. Waiter in Restaurants are very friendly. Food is not perfect, but okay. Many france people there. Cabin was not very clean and under the buffet restaurant very loud.

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5.0

Every think was fantastic by viviene

Sail date: / Traveled as: Family (young children)

I wish to say thank you to all the crew of the msc musica they was relay fantastic they made our holiday a dreams comes true  . Every one was take care of us . our daughter was so happy that  every one talk her and play with her even some crew they  run after her to talk her and to play with her . The entertainers are perfect they relay make as lughue . There are MED AMIEM ALAOVI AND ENVER KAYIN THE BEST ENTERTAINMENTS OF A BIG TEAM we are very happy that we meet them . Every think on the msc musica was grt  the food , night shows the crew etc.....

 

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