Good scores for hard working service staff. Failing score for poor management.
Embarkation
4 out of 5
Arrived later in the day with no delays
Ship experiences
Food and Dining
3 out of 5
Main Dining room service ranges from hectic to friendly. Market Place crowded with pushy, rude passengers, dirty tables and little variety day to day
Mervaglia Bar & Lounge
2 out of 5
This is a venue used a lot for music, dance, games and crafting along for having a drink from the bar. All of this makes it very crowded lacking sufficient space for seating and causing crowds to push out into the public walking space and into the nearby chocolate lounge.
Waves Restaurant
4 out of 5
The first two days on board were chaotic with many people having difficulties being seated. The rest of the cruise service was steady and reliable, but staff did appear to be hampered because of not having enough servers.
Marketplace Buffet
3 out of 5
Can get very crowded, little outdoor seating, could use more staff to clear tables and clean properly. Food is what you would expect for a low budget fare. Good choice of breads, vegetables and meats, but no specialties found.
Brass Anchor Pub
5 out of 5
Best go to lounge for comfortable seating, music and trivia.
Onboard Activities
2 out of 5
Lots offered for the fitness crowd, little else than 2-3 simple paper cutting, flower making camp-like classes for the entire cruise, crowded difficult to understand trivia games, no on screen questions.
Photo Gallery / Photo Shop
2 out of 5
Thousands of photos on display cramped into a very small space creating difficulties finding your photos. many photos simply packed into cases you have thumb through. There is no way to find photos using your cruise card. Long lines to pay for photos.
Entertainment
5 out of 5
Excellent main stage performers and lounge musicians.
Carousel Lounge
3 out of 5
Used for extra fee performances. The fee is worth the drink and seeing one or two performances, but after that they are pretty much similar to each other.
Children's Programs
no children
Service and Staff
2 out of 5
Management - no stars - apparently poorly trained, unmotivated or simply told to simply say Sorry, over and over again. Service staff 4 stars. Average..2 stars due to horrible management and customer service. All talk no action.
Ship Quality
2 out of 5
Cleaning gets 4 stars, tables left dirty too long. Design gets 1 star. Layout does not allow for a comfortable flow of 3500+ passengers. Decks 5 and 6 are too narrow for the mobs of people that crowd the areas with their groupings and spilling out from crowded lounges. Seating on these decks is insufficient forcing groups to stand around and spill out into public areas. Pool area is crowded due to narrow walkways, people spilling out with their chairs and hanging out thus blocking people traffic.
Cabin / Stateroom
4 out of 5
Suitable for sleeping, changing and storing our stuff. No chair, just a bulky bench.
Ship tip
Be prepared for 1-2+ hours delay getting on or off the ship at each port.
MSC docked nearly two hours late. Did add on additional in port time, but forced 1000s to wait up to two hours to re-board the ship due to whatever excuse different managers told us. Lost 2-3 hours of time in port.
We were delayed getting off for over an hour due to Canadian Immigration problems, we were told. Friendly and interesting container box craft village at pier, walk able town with many shops on King St.
Once again border control issues delayed our disembarkation up to one hour. Sipped the excursions and took a walking tour. Visitor Center provides a good map.
Everything went well getting off the ship. The city is right there making it easy to walk about. Queen St is the main shopping street. Plenty of historical homes with informative plaques.
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